Abigail Kidwell
Bonney Lake,WA
Summary
Dedicated Customer Service professional with 4 years of experience seeking full-time or part-time job. Organized and dependable team member successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Coffee Barista
Cafe Elite
02.2023 - Current
- Cultivated warm relationships with regular customers.
- Promptly and empathetically handled customer concerns and complaints.
- Prepared all orders in a timely manner.
- Maintained high standards of customer service during high-volume.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Upsold through informing customers about current sales and promotions.
- Maintained a clean and orderly work space.
Retail Sales Associate
Costco Wholesale
11.2021 - 02.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Used in-store system to locate inventory and place special orders for customers.
Server/Lead Hostess
IHOP
08.2019 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints efficiently and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Communicated customer's special requests to kitchen staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Kentwood High School
Covington, WA06.2020
Skills
- Quick Learner
- Versatile
- Positive Attitude
- Self-motivated
- Knowledge of POS, Microsoft Word and Excel
- Multitasking and Organization
- Team Leadership
- Safe Food Handling
- Upselling Sales Techniques
Timeline
Coffee Barista
Cafe Elite
02.2023 - Current
Retail Sales Associate
Costco Wholesale
11.2021 - 02.2023
Server/Lead Hostess
IHOP
08.2019 - 07.2022
High School Diploma -
Kentwood High School
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