Abigail King
Port Charlotte,FL
Summary
Motivated and adaptable professional with strong experience in customer service, retail, and administrative support. Proven ability to communicate clearly, build rapport with customers, and handle high-volume, fast-paced environments. Currently supporting a health insurance office where I assist clients with scheduling, policy questions, and documentation. Known for reliability, professionalism, and a strong desire to grow in the insurance industry.
Overview
2
2
years of professional experience
Work History
Health Assistant
SWFL Insurance
Port Charlotte, Florida
10.2025 - Current
- Assisted clients in understanding health insurance plan options and benefits.
- Conducted needs assessments to recommend appropriate coverage solutions.
- Facilitated enrollment processes for clients seeking health insurance plans.
- Educated clients about policy terms, conditions, and claims procedures.
- Coordinated with insurance carriers to resolve client inquiries and issues.
- Maintained accurate client records and documentation in the system.
- Provided ongoing support to clients regarding policy changes and updates.
- Processed applications for health insurance policies and ensured accuracy of information provided.
- Assessed customer needs and provided tailored solutions for their individual healthcare requirements.
- Resolved customer queries related to health insurance claims, payments, reimbursements.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Performed data entry tasks such as entering customer information into databases accurately.
- Tracked all premium payments received from customers and updated records accordingly.
Barista
Ellianos Coffee
Port Charlotte, Florida
07.2025 - 11.2025
- Prepared espresso drinks following established recipes and customer preferences.
- Maintained cleanliness and organization of the coffee preparation area.
- Provided excellent customer service by engaging with patrons and taking orders.
- Operated coffee brewing equipment efficiently and safely throughout shifts.
- Assisted in training new baristas on coffee preparation techniques and equipment use.
- Managed inventory levels of coffee beans and supplies during busy periods.
- Collaborated with team members to create a positive work environment.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Crew Team Member
Chick-fil-A
Port Charlotte, Florida
11.2023 - 03.2025
- Provided friendly customer service during high-volume dining hours.
- Prepared and assembled food orders following safety and cleanliness standards.
- Collaborated with team members to enhance service speed and quality.
- Maintained inventory levels by restocking supplies as needed.
- Assisted in training new team members on operational procedures.
- Handled cash transactions accurately at the register during peak periods.
- Cleaned work areas regularly throughout shift.
- Operated cash register accurately and efficiently.
- Provided excellent customer service at all times.
- Assisted customers with orders and inquiries.
- Greeted customers and cultivated positive experiences in line with company standards.
Sales Associate
Aritzia
Chicago, Illinois
11.2024 - 01.2025
- Maintained a visually appealing sales floor through effective merchandising techniques.
- Processed transactions accurately using point-of-sale systems and handled cash responsibly.
- Collaborated with team members to achieve daily sales targets and enhance customer experience.
- Educated customers on product features, benefits, and care instructions effectively.
- Engaged with customers to build rapport and foster long-term relationships for repeat business.
- Participated in team meetings to share feedback and contribute to a positive work environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2025
Skills
- Customer service
- Health insurance knowledge
- Insurance regulations
- Business correspondence
- Administrative support
- Office Software
- Multitasking
- Business writing
- Workflow management
- Analytical skills
References
References available upon request.
Timeline
Health Assistant
SWFL Insurance
10.2025 - Current
Barista
Ellianos Coffee
07.2025 - 11.2025
Sales Associate
Aritzia
11.2024 - 01.2025
Crew Team Member
Chick-fil-A
11.2023 - 03.2025
High School Diploma -
Penn Foster Career School