Abigail Kleyn
Kalamazoo
Overview
6
6
years of professional experience
Work History
Salesperson
Menars
Kalamazoo
05.2022 - 03.2025
- Advised customers on the latest product features and benefits.
- Educated customers about products and services offered by the company.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Replenished and arranged items to maintain appearance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Operated register, handled cash and processed credit card transactions.
- Identified customer needs by asking questions and advising on best solutions.
- Reset store displays for special events and seasonal merchandise changes.
Assistant Manager
Menards
Kalamazoo
03.2024 - 01.2025
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Proposed or approved modifications to project plans.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Deli Clerk
Meijers Warehouse
Kalamazoo
04.2019 - 05.2022
- Adhered to health regulations regarding food handling and sanitation standards.
- Maintained cleanliness of the deli area and equipment.
- Operated cash register accurately and efficiently for customer transactions.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Assisted customers with selecting products from the deli case or menu board.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Stocked shelves with fresh items daily.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Adhered to health and safety standards while preparing food.
- Provided accurate pricing information when requested by customers.
- Prepared all food orders according to customer specifications.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Documented and entered special orders for event catering and party trays.
- Sliced meats and cheeses and weighed deli items for customers.
- Offered samples to promote and upsell specials.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Responded to customer questions regarding product availability.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Associate of Arts - Graphic Design
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Problem solving
- Effective communication
- Multitasking and organization
- Phone and email etiquette
- Problem-solving
- Friendly and outgoing
- Flexible schedule
- Relationship building
- Detail-oriented
- Multitasking Abilities
- Calm and effective under pressure
- Problem-solving aptitude
- Caring and empathetic
Languages
Spanish
Limited
References
References available upon request.
Timeline
Assistant Manager
Menards
03.2024 - 01.2025
Salesperson
Menars
05.2022 - 03.2025
Deli Clerk
Meijers Warehouse
04.2019 - 05.2022
Associate of Arts - Graphic Design
Kalamazoo Valley Community College