Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Abigail Kleyn

Kalamazoo

Overview

6
6
years of professional experience

Work History

Salesperson

Menars
Kalamazoo
05.2022 - 03.2025
  • Advised customers on the latest product features and benefits.
  • Educated customers about products and services offered by the company.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Provided personalized service to build relationships with customers.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Replenished and arranged items to maintain appearance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Operated register, handled cash and processed credit card transactions.
  • Identified customer needs by asking questions and advising on best solutions.
  • Reset store displays for special events and seasonal merchandise changes.

Assistant Manager

Menards
Kalamazoo
03.2024 - 01.2025
  • Resolved conflicts between team members in an effective manner.
  • Ensured compliance with safety regulations and company policies.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Proposed or approved modifications to project plans.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Produced thorough, accurate and timely reports of project activities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Deli Clerk

Meijers Warehouse
Kalamazoo
04.2019 - 05.2022
  • Adhered to health regulations regarding food handling and sanitation standards.
  • Maintained cleanliness of the deli area and equipment.
  • Operated cash register accurately and efficiently for customer transactions.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Assisted customers with selecting products from the deli case or menu board.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Stocked shelves with fresh items daily.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Adhered to health and safety standards while preparing food.
  • Provided accurate pricing information when requested by customers.
  • Prepared all food orders according to customer specifications.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Documented and entered special orders for event catering and party trays.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Offered samples to promote and upsell specials.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Responded to customer questions regarding product availability.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Maintained safe food handling practices to prevent germ spread.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

Associate of Arts - Graphic Design

Kalamazoo Valley Community College
Kalamazoo, MI

Skills

  • Problem solving
  • Effective communication
  • Multitasking and organization
  • Phone and email etiquette
  • Problem-solving
  • Friendly and outgoing
  • Flexible schedule
  • Relationship building
  • Detail-oriented
  • Multitasking Abilities
  • Calm and effective under pressure
  • Problem-solving aptitude
  • Caring and empathetic

Languages

Spanish
Limited

References

References available upon request.

Timeline

Assistant Manager

Menards
03.2024 - 01.2025

Salesperson

Menars
05.2022 - 03.2025

Deli Clerk

Meijers Warehouse
04.2019 - 05.2022

Associate of Arts - Graphic Design

Kalamazoo Valley Community College

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Abigail Kleyn