Abigail Koehler
Fredonia,WI
Summary
Comprehensive Medical/ Health Care knowledge
Communication/ Negotiation/ Facilitation Problem Solving/ Decision Making Flexible/ Assertive/ Adaptable Summary of
Skills: Dependable and goal oriented. Skilled in handling the public with professionalism and sensitivity. Cooperatively worked with others to produce and deliver quality work. Excellent oral and written communication skills. Over 10 years combined pharmacy/ medical experience. Excellent supervisory and management skills.
Proficient in Epic, Homecare 360 and Telepharm systems.
Diligent, with solid background in pharmacy operations and medication dispensing. Proven track record of supporting pharmacists in managing inventory and ensuring accurate prescription processing. Demonstrated proficiency in patient communication and maintaining regulatory compliance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Specialist I
Advocate Aurora Health Care
Grafton, WI
03.2026 - Current
- Managed inventory levels, ensuring availability of critical medications and supplies.
- Developed and implemented quality assurance processes to improve patient safety standards.
- Collaborated with healthcare teams to optimize pharmaceutical care plans for patients.
- Led initiatives to streamline pharmacy operations, reducing wait times for medication fulfillment.
- Analyzed workflow efficiencies, recommending improvements that enhanced service delivery in the pharmacy department.
- Enhanced patient care by accurately compounding prescriptions.
- Managed drug inventory efficiently by rotating stock regularly and monitoring expiration dates closely.
- Supported pharmacists in the preparation of compounded medications for individualized treatments.
- Collaborated with pharmacists to ensure smooth workflow, enabling timely processing of prescriptions.
- Improved efficiency in the dispensing process with a strong focus on safety and accuracy.
- Safeguarded patient privacy by strictly adhering to HIPAA guidelines at all times during processing transactions or consultations.
Pharmacy Technician II
Advocate Aurora Health
Cedar Grove, WI, US
01.2023 - Current
- Process and dispense approximately 500 medications weekly
- Maintain inventory counts.
- Processing insurance information and responsible for correcting insurance claims
- Maintain patient recall system.
- Complete forms in accordance with company procedures.
- Collaborate with nursing and doctors to assure adequate prescription dispensing
- Receive written prescription or refill requests and verify that information is complete and accurate.
- Clean and help maintain pharmacy area
- Restock storage areas, replenishing items on shelves.
- Answer telephones, responding to questions or requests.
- Operate cash register to process cash or credit sales.
- Managed prescription processing and medication dispensing in compliance with regulations.
- Trained junior pharmacy technicians on operations, ensuring consistent quality of service.
- Implemented inventory management techniques to reduce waste and optimize stock levels.
- Conducted medication audits, identifying discrepancies and ensuring accuracy in records.
- Led initiatives for continuous improvement in pharmacy practices, increasing operational effectiveness.
Supply Chain Distribution
Froedtert West Bend Hospital
West Bend, WI, US
12.2021 - 01.2023
- Distribution of supplies related to each area of the hospital
- Communication with hospital staff to make sure adequate supplies are stocked when needed
- Par stocking and order procurement
- Cleaning/sanitizing supply areas
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
Pharmacy Technician IV/ Pharmacy Purchasing Tech
Froedtert Integrated Service Center
Menomonee Falls, WI, US
06.2017 - 12.2021
- Maintain sanitation health and safety standards in work areas
- Buyer duties including specialty medication/ 340B purchasing
- Sterile IV Compounding/ Batch compounding
- Technician training
- Pulling patient supplies/ deliveries in a timely manner to ensure patient has all needs met to infuse medications upon arrival at homes.
- Maintain proper storage and security conditions for drugs.
- Answer telephones, responding to questions or requests.
- Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
- Receive written prescription or refill requests and verify that information is complete and accurate.
- Collaborated with healthcare professionals to resolve medication-related issues effectively.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician III
Froedtert West Bend Hospital
West Bend, WI, US
10.2013 - 06.2017
- Maintain sanitation health and safety standards in work areas
- Sterile/ Non-Sterile Compounding
- Computer fluency with both Epic and Medselect machines
- Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques
- Compute charges for medication or equipment dispensed to hospital patients and enter data in computer
- Mix pharmaceutical preparations, according to written prescriptions
- Manage Med Select issues and velocity reports
- Filling all medications on dispense
- Establishing job responsibilities between employees during down time
- Fulfilling buyer responsibilities when buyer is on PTO
- Trained new pharmacy technicians on procedures, fostering a collaborative and knowledgeable team environment.
- Oversaw medication storage practices, maintaining regulatory compliance and ensuring optimal conditions for pharmaceuticals.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Environmental Services
Froedtert Menomonee Falls Hospital
Menomonee Falls, WI, US
04.2011 - 04.2014
- Learn and observe proper safety precautions, rules, regulations, and practices so that unsafe conditions can be recognized and proper safety protocols implemented.
- Maintain sanitation, health and safety standards in work areas
- Involved directly with patients to provide a sanitary environment
- Fulfill all daily functions of department to ensure quality patient care and service
- Arranged scheduling work around the requirements of other departments
- Distinguish between trash, hazardous and medical waste, as well as working with sanitizing materials in a safe manner
- Provided exceptional customer service to patients, visitors, and staff while performing routine duties as an Environmental Services Assistant.
Education
Certificate - Pharmacy Technician Program
University of Wisconsin Washington County
West Bend, WI, US05-2012
No Degree - Medical Coding
AAPC
Online12-2025
Skills
- Adaptable
- Assertive
- Cleaning/sanitizing
- Communication
- Community Relations
- HIPAA compliance
- Medication dispensing
- Quality control procedures
- Sterile technique
- Compounding techniques
- Problem-solving skills
- Answering customer questions
Certification
PTCB Billing and Reimbursement Certification, May 2024
Languages
English
Timeline
Pharmacy Technician Specialist I
Advocate Aurora Health Care
03.2026 - Current
Pharmacy Technician II
Advocate Aurora Health
01.2023 - Current
Supply Chain Distribution
Froedtert West Bend Hospital
12.2021 - 01.2023
Pharmacy Technician IV/ Pharmacy Purchasing Tech
Froedtert Integrated Service Center
06.2017 - 12.2021
Pharmacy Technician III
Froedtert West Bend Hospital
10.2013 - 06.2017
Environmental Services
Froedtert Menomonee Falls Hospital
04.2011 - 04.2014
Certificate - Pharmacy Technician Program
University of Wisconsin Washington County
No Degree - Medical Coding
AAPC