ABIGAIL KRAEMER

Duties include; handling many inbound and outbound calls to and from customers, listening to customers' needs or issues and providing helpful solutions to their problems. Set up appointments, canceled appointment, and verified information through the customers. I take about 300 calls per day, adept at managing teams and possessing extensive knowledge of CRM software and B2B environments. Skilled in spearheading CRM implementation, optimization, and utilization within HR departments to drive operational efficiency and business success.

• Managed and coordinated all aspects of HRC initiatives, ensuring compliance with company policies.
• Developed and implemented training programs focused on diversity, inclusion, and equal employment opportunities.
• Conducted investigations and resolved employee concerns related to discrimination, harassment, and workplace disputes.
• Experience collecting and analyzing information to evaluate or monitor programs.
• Experience leading projects or initiatives
• Led cross-functional teams in continuous improvement projects, resulting in enhanced productivity and reduced costs.

Answer inbound calls in a timely and friendly manner. Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. I would also verify their insurance and help with billing.

• Conducted in-depth data analysis to identify trends in healthcare operations. Collaborated with cross-functional teams to develop and implement data-driven solutions for process improvement. Utilized healthcare analytics software to generate reports and dashboards for decision-making purposes.
• Monitored expiration dates on food items and discarded outdated items
• Optimized database performance by designing efficient data models and indexing
• Conducted ad-hoc analyses to answer business questions and provide insights to stakeholders, resulting in improved operational efficiency and cost savings