Summary
Overview
Work History
Education
Skills
Timeline
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ABIGAIL KRANTZ

Collinsville,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated worker of 5 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Auffenberg Dealer Group
O'Fallon, IL
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Head Bartender

Topshooters Bar
Columbia, IL
07.2020 - Current
  • Promoted to head bartender within the first year.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Closed out cash register and prepared cashier report at close of business.
  • Consulted with managers to organize special events and promotions.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.

Sales

Verizon Wireless
Waterloo, IL
04.2016 - 11.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Developed, marketed and sold full range of products and support services.
  • Built long lasting relationships with customers to promote long term business growth.

Internship Student

Voice Of The Martyrs
Bartlesville, OK
05.2015 - 07.2016
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
  • Searched at library and in scholarly databases to locate necessary information for research projects.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail.

Education

High School Diploma -

Southwestern Illinois College
Belleville, IL
05.2024

Skills

  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Customer Account Management
  • Needs Assessment
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Microsoft Office
  • Report Preparation
  • Time Management

Timeline

Head Bartender

Topshooters Bar
07.2020 - Current

Sales

Verizon Wireless
04.2016 - 11.2017

Internship Student

Voice Of The Martyrs
05.2015 - 07.2016

Customer Service Representative

Auffenberg Dealer Group

High School Diploma -

Southwestern Illinois College

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ABIGAIL KRANTZ