Abigail Kreimes
Sneads Ferry,NC
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
8
8
years of professional experience
Work History
Receptionist
Surf City Pet Hospital
Hampstead, NC
09.2024 - Current
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted customers, answered general questions and directed to appropriate locations.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Shift Supervisor
Surf City Pawville
Hampstead, NC
06.2020 - 08.2024
- Educated customers about offerings, promotions and pricing to boost sales.
- Supervised and led employees to maintain productivity and customer service levels.
- Managed daily workflow and scheduled staff for adequate coverage.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Monitored staff performance to ensure quality standards were met.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Resolved conflicts between staff members in a timely manner.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints and reported issues to senior management.
- Handled emergency situations with composure and in accordance with company guidelines.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Completed opening and closing duties to facilitate business operations.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Customer Service
Eats N Treats
Sandusky, OH
02.2017 - 04.2020
- Received and stored food and supplies.
- Adhered to health regulations related to proper food storage temperatures and sanitation practices.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Performed workstation prep prior to shift start.
- Demonstrated knowledge of menu items by accurately answering questions from customers.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Prepared beverages such as coffee drinks or smoothies according to recipes specified by the restaurant.
- Rolled silverware, restocked dishes and filled condiments during less busy periods.
- Processed takeout orders correctly while providing accurate information about the order status.
- Replenished food items from inventory and rotated ingredients.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Assisted in taking orders, preparing food, and delivering food to tables in a timely manner.
- Inspected dining room areas for cleanliness including wiping down tables, chairs, windowsills, counters, shelves.
- Answered guest questions regarding ingredients, preparation methods and allergens.
- Processed payments via cash, credit card, and gift card and returned accurate coin and bills.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Bowling Green State University-Firelands
Huron, OHSkills
- Attendance oversight
- Continuous improvement
- Training and mentoring
- Staff scheduling
- Cash handling
- Policy enforcement
- Employee training
- Conflict resolution techniques
- Staff motivation
- Cleanliness and hygiene
- Food safety
- Menu memorization
- Order taking accuracy
- Customer service
- Multitasking and prioritization
- Appointment scheduling
- Greeting and seating clients
- Typing speed
- Multi-line telephone operation
- Call redirection
- Time management
- Front desk operations
References
References available upon request.
Timeline
Receptionist
Surf City Pet Hospital
09.2024 - Current
Shift Supervisor
Surf City Pawville
06.2020 - 08.2024
Customer Service
Eats N Treats
02.2017 - 04.2020
High School Diploma -
Bowling Green State University-Firelands
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