Abigail Kutt
Tarawa Terrace II,NC
Summary
Efficient Carhop offering personable and professional foodservice performance. Well-versed in taking and fulfilling accurate food orders and prioritizing guest satisfaction. Detail-oriented and focused in stressful situations.
Knowledgeable and dedicated customer service associate. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hardworking Lube Technician with impressive vehicle maintenance knowledge and strong work ethic. High-level mechanical, organizational and communications skills enabled achievement of desired results in fast-paced environment.
Overview
1
1
year of professional experience
Work History
Carhop Server
Sonic
Sumter, SC
10.2018 - 04.2019
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized storage rooms by receiving, and moving food and beverage supplies and products.
- Operated manual appliances to peel, slice and trim food.
- Balanced orders on trays and delivered them to cars.
- Calculated bills with calculators and cash registers.
- Displayed enthusiasm and promoted excellent service to customers.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
Customer Service Associate
Burger King
Sumter, SC
05.2019 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Restocking items during shift, when not too busy and restocking items at end of shift for the next shift change.
- Cleaning- sweeping, moping and wiping down station after shift before shift change.
Lube Technician
Scotts Will Toytoa
Sumter, SC
07.2021 - 09.2021
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Kept shop areas neat, clean and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect and cool engine.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Greeted customers and answered questions about oil changes and other services.
- Checked fluids, tires, brakes and other systems as part of multi-point inspection.
- Worked alone or in team-based systems to complete oil changes each day.
- Suggested additional services to customers in order to meet upsell goals.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Installed wiper blades.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Conducted vehicle inspections and recorded results in database to comply with vehicle inspection requirements.
Education
Crestwood High School
Sumter, SC01.2018
No Degree - Biology
University of South Carolina - Sumter
Sumter, SCNo Degree - Pre-Nursing
Midlands Technical College
West Columbia, SCNo Degree - Automotive Technology
Midlands Technical College
West Columbia, SCNo Degree - Automotive System Technology
Coastal Carolina Community College
Jacksonville, NCSkills
- Exceptional Communicator
- Efficient and Detail-Oriented
- Time Management
- Customer Service
- Willing to Learn
- Maintenance Requirements
- Inspecting Vehicles
- Visual Inspections
- Hazardous Material Disposal
- Attention to Detail
- Safety Checks
Timeline
Lube Technician
Scotts Will Toytoa
07.2021 - 09.2021
Customer Service Associate
Burger King
05.2019 - 06.2019
Carhop Server
Sonic
10.2018 - 04.2019
Crestwood High School
No Degree - Biology
University of South Carolina - Sumter
No Degree - Pre-Nursing
Midlands Technical College
No Degree - Automotive Technology
Midlands Technical College
No Degree - Automotive System Technology
Coastal Carolina Community College
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