ABIGAIL KWAKYE
Summary
Results-driven and highly motivated professional with a Bachelor of Science in Computer Science and Music, seeking a challenging position where I can utilize skills, experiences and contribute to the success of a dynamic organization by leveraging strong analytical, problem-solving abilities, and work experience while expanding knowledge and skills in a collaborative team environment. With a focus on continuous growth and development, I am committed to achieving excellence in any role I undertake.
Overview
6
6
years of professional experience
Work History
Customer Care Coordinator
United Health Group
04.2022 - 06.2022
- Collaborated with both internal teams and external vendors to handle electronic eligibility files and supported UMR Enrollment System
- Analyzed and assessed system, manual, and workflow processes, providing valuable recommendations for process enhancement.
- Led end-to-end process of improving procedures, including specification creation, testing, IT coordination, and implementation of new protocols
- Managed loading and maintenance of eligibility files for UMR customers, ensuring accuracy and adherence to quality standards
- Effectively handled outgoing eligibility files for various vendors, including ID card and pharmacy vendors.
Lead Rental Assistance Application Processor
Staffing solutions organization LLC
11.2021 - 06.2022
- Streamlined installation of assigned accounts, encompassing structure building, billing setup, and database loading, resulting in improved efficiency
- Researched and resolved complex structural issues, ensuring accuracy and consistency in application processing
- Conducted thorough audits of contract loads to maintain compliance with quality measures and reporting standards
- Demonstrated expertise in resolving installation issues through diligent research and customer-specific solutions
- Acted as liaison between business and IT teams, facilitating seamless communication and collaboration.
Account Sales Manager
Canada Dry
06.2016 - 01.2021
- Successfully managed a diverse portfolio of accounts at Canada Dry, ensuring customer satisfaction and meeting sales targets
- Leveraged in-depth industry knowledge to tailor product offerings to individual client needs, resulting in increased sales and customer loyalty
- Employed project coordination skills to oversee account-related activities, from structure building to billing setup
- Conducted thorough analysis and investigation, providing clients with insightful explanations and interpretations to enhance their experience
- Participated in cross-functional team efforts to create and implement strategies that effectively boosted customer engagement.
Education
BACHELOR OF SCIENCE - COMPUTER SCIENCE AND PROGRAMMING
Lehman College
06.2023
Skills
- MS Excel: Document creation, editing, sorting, filtering, basic formulas
- Project Coordination
- Process Improvement
- Business Analysis
- Database: DB2, Mainframe
- Web Proficiency
- Self-motivated with demonstrated ability to meet deadlines and high standards
- Written and Verbal Communication
- Test Plan Development and Execution (QA/UAT)
- Project Methodologies
Timeline
Customer Care Coordinator
United Health Group
04.2022 - 06.2022
Lead Rental Assistance Application Processor
Staffing solutions organization LLC
11.2021 - 06.2022
Account Sales Manager
Canada Dry
06.2016 - 01.2021
BACHELOR OF SCIENCE - COMPUTER SCIENCE AND PROGRAMMING
Lehman College