Abigail Lang'at
Nairobi,Kenya
Summary
Results-driven professional with 10 years’ experience in administrative operations, facilities management and executive support across the manufacturing and pharmaceutical industries. Recognized for driving operational excellence, streamlining workflows, and providing strategic support across cross-functional teams. Proven ability to navigate complex operational challenges with precision and strategic insight. I excel in implementing cost-saving initiatives, managing budgets, and optimizing administrative processes to deliver measurable business outcomes. I am adept at maintaining office systems, managing stakeholder relationships, and creating environments that align with business objectives and foster productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Facilities Coordinator
Pfizer Kenya (CBRE Global Workspace)
09.2023 - Current
- Currently in charge of coordinating facility operations, as well as handling and maintaining facility-related projects.
- I am responsible for overseeing facility operations, managing maintenance, coordinating services, optimizing facility efficiency, and ensuring safety and compliance within the office space.
- I work closely with the Administrative/Operations Manager to oversee the day-to-day administrative operations of the office and ensure efficient office management.
- I collaborate closely with the Administrative/Operations Manager to develop and implement administrative policies and procedures, ensuring compliance with organizational and regulatory requirements.
- Monitoring office expenditures and implementing cost-saving measures while maintaining quality standards.
- I am responsible for forecasting, monitoring, and replenishing office inventory as needed.
- Liaison with the account finance team to raise purchase orders and additional work requests, including maintaining an ongoing record of expenditure, as well as overseeing supplier invoice validation, and sharing a monthly report update on the same with the finance department for payment processing.
- Extensively collaborate with the regional QHSE Lead to plan and ensure that accurate facility operations records and documentation are maintained for auditing purposes, to guarantee compliance with all relevant laws and statutory regulations.
- Liaison with employees, management, and external stakeholders to ensure effective communication and coordination.
- Responsible for managing vendor relationships, including negotiating contracts, and overseeing partnerships.
- Collaborate with the procurement team to evaluate vendor performance, ensuring optimal quality, efficiency, and value delivery for the business.
- Any ad hoc administrative work that may be assigned from time to time.
Front Office Administrator
MARS WRIGLEY Confectionery
01.2020 - 08.2023
- Managed reception duties such as welcoming visitors, notifying hosts on time of their arrival, and managing the switchboard.
- Provided comprehensive administrative support, including maintaining electronic trackers for various office services.
- Provided support in scheduling interviews for the People and Organization team when requested, and other appointments.
- Supported in making transport and logistical arrangements for associates holding external workshops and events, and coordinated movements and itineraries where needed.
- Liaised with line managers, requesters, and other agencies regarding flight, venue, and hotel bookings as per requests.
- Prepared letters for visa processing, and followed up with travel agencies for associates traveling on business assignments.
- Handled correspondence such as e-mail, letters, packages, etc.
- Maintained inventory of office supplies and placed orders when necessary.
- Supported in the processing of associate ID/access cards.
- Printed and displayed event posters appropriately, and other information packages, before actual events to create awareness of the same.
- Received statutory payment checks (NHIF, NSSF, COTU), and I am following up on their payment.
- Managed filing systems, ensuring easy accessibility, and accurate record-keeping.
- Assisted the Facilities Manager with day-to-day duties, including raising LPOs, vendor sourcing, budget tracking, project coordination, reporting, and team management.
Security Receptionist
British American Tobacco, PLC
03.2014 - 04.2019
- Received, assisted, and/or directed visitors to the appropriate staff member, and ensured that visitors received excellent customer service.
- Manned the reception area by ensuring that the reception front and telephone have constant coverage.
- Ensured that security is maintained, and company procedures are adhered to, e.g., the issuance of visitor passes and contractor clearance.
- Sorted and distributed all assigned incoming and outgoing mail.
- Maintained an electronic and hard copy filing system to provide proper documentation thereof.
- Assisted in handling the switchboard, incoming calls, and correspondences.
Education
Bachelor of Business Management - Finance And Banking
Moi University
School of Business And Economics12-2023
Skills
Administrative Management
Facilities Management
Budgeting and Forecasting
Operations Management
Quality assurance
Building Systems Management
Project Management
Team Management, Leadership and Development
Safety and Compliance
Space Management
Budgeting and Cost Management
Vendor and Contract Negotiation
Budgeting and Forecasting
Quality assurance
Sustainability Initiatives
Accomplishments
❖ Consistently achieved a 95% client satisfaction score by efficiently managing client requests, proactively addressing their needs, and maintaining a professional and conducive office environment to support productivity.
❖ Streamlined vendor management processes, reducing operational costs by 10%.
❖ Achieved an outstanding 96.3% score on the QHSE audit, demonstrating exceptional commitment to quality, health, safety, and environmental standards.
❖Successfully maintained a zero-accident record, ensuring a safe and healthy work environment for all employees.
❖At Mars Wrigley, I successfully managed and provided support to a team of over 200 staff daily, ensuring high-quality service delivery and operational efficiency without compromising standards.
❖ Developed a comprehensive systems tracker to monitor inventory, shipments, stationery, monthly budgets, and operational tasks, ensuring seamless and efficient office operations.
Languages
English
Professional
Swahili
Native/ Bilingual
Certification
- First Aid Certification – Safetec Solutions LTD, November 2023.
- Basic Firefighting Training – Safetec Solutions LTD, November 2023.
- Occupational Safety and Health (OSH) Training – Safetec Solutions LTD, November 2023.
References
References available upon request.
Timeline
Facilities Coordinator
Pfizer Kenya (CBRE Global Workspace)
09.2023 - Current
Front Office Administrator
MARS WRIGLEY Confectionery
01.2020 - 08.2023
Security Receptionist
British American Tobacco, PLC
03.2014 - 04.2019
Bachelor of Business Management - Finance And Banking
Moi University
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