ABIGAIL LARA
beaumont
Summary
A versatile, high-energy firewatch who supports and enhances organizational initiatives by achieving results through communication, negotiation, and persuasion. I have extensive experience preparing the areas during hot work and getting all tools ready and prepared, I am a dependable person who can work with cross-functional teams in pursuit of quantifiable results. Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
2
2
years of professional experience
Work History
Cousterm Representative
TWFG Villa Insurance
Beaumont
02.2025 - Current
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Utilized various software and tools to streamline processes and optimize performance.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Advised customers on the best ways to minimize risks associated with their assets.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Firewatch
Echo Maintenance
beaumont
10.2024 - 02.2025
- Monitored hot work operations, ensuring compliance with safety protocols, resulting in a 100% reduction in incident reports.
- Conducted thorough site inspections, effectively identifying and mitigating fire hazards that led to a safer work environment for over 25 employees.
- Collaborated with project managers to implement fire safety measures on-site, contributing to the successful completion of 2 projects without safety incidents.
- Trained new team members on firewatch protocols and emergency responses, enhancing team efficiency and preparedness during critical operations by 100%.
- Reported potential risks promptly to supervisors, enabling the swift implementation of corrective actions and maintaining an impeccable safety record across shifts.
Shift Leader
Dunkin Donuts & Baskin Robbins
beaumont
05.2023 - 08.2024
- Led a team of 7 employees in providing exceptional customer service and achieving a 85% increase in customer satisfaction scores.
- Implemented new training program that resulted in 50% improvement in employee retention rates.
- Developed and implemented a scheduling system that optimized labor costs by 45% while maintaining high levels of customer service.
- Collaborated with management to identify areas for improvement and led initiatives that resulted in 85% increase in store profitability.
Education
CMMA
MMA
Skills
- Helper
- Cleaning Standards
- Maintenance
- Document Management
- Site Preparation
- Customer service
- Data analysis
- Effective communication
- Interpersonal skills
- Systems and software expertise
- Written communication
- Relationship building
- Business ethics
- Customer relationship management
Languages
Fluent, Fluent
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cousterm Representative
TWFG Villa Insurance
02.2025 - Current
Firewatch
Echo Maintenance
10.2024 - 02.2025
Shift Leader
Dunkin Donuts & Baskin Robbins
05.2023 - 08.2024
CMMA
MMA
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