Abigail Lara
Alvin,TX
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
8
8
years of professional experience
Work History
Residential Housekeeper
Maid Works
La Marque, TX
04.2020 - Current
- Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Ensure all rooms are cared for and inspected according to standards
- Deal with reasonable complaints/requests with professionalism and patience
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
Commercial Cleaner
St. Moritz Building Services
Texas City, TX
05.2019 - 12.2019
- Sweep, scrub, mop outdoor areas
- Empty and clean trash containers
- Dispose of trash in a sanitary manner
- Clean sinks, mirrors, and toilets
- Wipe down glass surfaces
- Wash windows as scheduled
- Maintain all cleaning equipment and materials in a safe and sanitary working condition
- Monitor and report necessary domestic repairs and replacements.
Technical Support Representative
Empereon Call Center
Texas
11.2016 - 11.2018
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
High School Diploma -
AIM COLLEGE AND CAREER PREPARATORY ACADEMY
Galveston, TX06.2014
Skills
- Teamwork
- Multitasking and organization
- Detail-oriented
Additionalinformation
45 WPM, 96%
Timeline
Residential Housekeeper
Maid Works
04.2020 - Current
Commercial Cleaner
St. Moritz Building Services
05.2019 - 12.2019
Technical Support Representative
Empereon Call Center
11.2016 - 11.2018
High School Diploma -
AIM COLLEGE AND CAREER PREPARATORY ACADEMY