Abigail Lay
Minneapolis,MN
Summary
Motivated professional with over 5 years of successful experience in organizational efficiency and relationship building. Recognized consistently for performance excellence and contributions to success in the service industry. Strengths in task prioritization and adaptability backed by training in Organizational Leadership.
Overview
9
9
years of professional experience
Work History
Barista Shift Lead
Starbuck's Coffee
St. Anthony Village, MN
10.2017 - Current
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Controlled food costs and managed inventory.
- Accurately completed end-of-day financial tasks worth over $8000 of cash and card transactions daily.
Shift Supervisor Trainee
Holiday Stationstores
Minneapolis, MN
11.2016 - 10.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Used experience, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
Retail Store Associate
Unique Thrift Store
Minneapolis, MN
02.2015 - 11.2016
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Answered questions about store policies and concerns to support positive customer experiences.
Education
Bachelor of Arts - Organizational Leadership
Arizona State University
Tempe, AZ06.2024
High School Diploma -
Moundsview High School
Moundsview, MN06.2017
Skills
- Task Prioritization
- Organizational Efficiency
- Relationship Building
- Organizational Skills
- Detail Oriented
- Interpersonal Skills
- Multi-Tasking
- Adaptability
- Employee Management
- Inventory Management
Timeline
Barista Shift Lead
Starbuck's Coffee
10.2017 - Current
Shift Supervisor Trainee
Holiday Stationstores
11.2016 - 10.2017
Retail Store Associate
Unique Thrift Store
02.2015 - 11.2016
Bachelor of Arts - Organizational Leadership
Arizona State University
High School Diploma -
Moundsview High School
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