Abigail Layun
Summary
Ambitious professional with 9+ years of hands-on experience across customer service, digital marketing, and operations, eager to leverage diverse skill set in a full-time professional role. Associate of Science graduate with a proven ability to quickly adapt, learn new systems, and drive results. Brings fresh perspective, strong work ethic, and commitment to continuous growth while delivering consistent performance improvements and exceptional customer outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista
The Artisan Bite
07.2022 - 04.2025
- Actively trained new employees and managed front of house operations, maintained accurate cash handling procedures and cultivated strong relationships with regular customers·
- Managed daily front-of-house operations while delivering high-touch customer service and upselling, resulting in enhanced guest satisfaction and repeat business.
Media Coordinator (Contract)
Readify LLC
12.2023 - 08.2024
- Increased CEO's LinkedIn following by 1,000+ followers through strategic outreach and engagement campaigns
- Launched 12+ poll-based marketing campaigns on the business page to boost brand awareness and enhance prospect engagement
- Created and edited an AI welcome video explaining the business in a clear and engaging manner
- Analyzed LinkedIn performance weekly to track growth and engagement across personal and business pages
Social Media Management & Digital Strategy Intern
Piano Showcase, INC
06.2022 - 10.2022
- Developed digital outreach strategies across Facebook and Meetup, generating 30+ qualified leads over 4-month period
- Optimized website layout and content, significantly improving user experience metrics and SEO performance
- Updated 150+ product descriptions, improving organic search rankings and website discoverability
Event Ambassador/Bay Host
Topgolf
03.2019 - 05.2022
- Managed guest experiences for 75+ customers per shift while maintaining 95%+ satisfaction ratings
- Streamlined bay operations and guest flow processes, improving overall operational efficiency during peak hours
- Coordinated cross-functional teams during high-volume events (200+ guests), adhered to safety precautions ensuring business remained operational during pandemic
- Maintained detailed customer feedback records, received high ratings online through post-visit experience reviews
Server
Sports Grill
01.2017 - 01.2019
- Managed high-volume service while maintaining excellent time management and guest satisfaction. Successfully upsold items including drinks, desserts, and appetizers to increase revenue.
Guest Services Representative
Cinemark
01.2015 - 01.2017
- Managed high-volume phone calls and bookings while maintaining excellent guest satisfaction. Trained new employees and demonstrated comprehensive company knowledge.
Education
Associate of Science - New Media Communication
Broward College
Fort Lauderdale, FL08-2023
Skills
- CRM & Analytics: Salesforce, HubSpot, CRM Management, LinkedIn Analytics, Performance Tracking, ROI Measurement
- Digital Marketing
- Software & Tools: Microsoft Office, Microsoft Teams, Canva, Trello
- Customer Service & Guest Relations
- Sales & Revenue Generation
- Training & Leadership
- Food Service & Hospitality
- Event & Project Coordination
- Operations Management
- Copywriting
- SEO
Certification
Professional Development: Actively seeking opportunities to continue education through relevant certifications and training programs. Committed to taking courses and obtaining certifications that align with job specifications to excel in role-specific requirements and deliver optimal performance.
Accomplishments
- Increased CEO's LinkedIn following by 1,000+ followers, supporting pipeline development
- Managed 75+ customer interactions per shift while maintaining 95%+ satisfaction ratings
- Updated 150+ product descriptions, improving organic search rankings and website discoverability
Timeline
Media Coordinator (Contract)
Readify LLC
12.2023 - 08.2024
Barista
The Artisan Bite
07.2022 - 04.2025
Social Media Management & Digital Strategy Intern
Piano Showcase, INC
06.2022 - 10.2022
Event Ambassador/Bay Host
Topgolf
03.2019 - 05.2022
Server
Sports Grill
01.2017 - 01.2019
Guest Services Representative
Cinemark
01.2015 - 01.2017
Associate of Science - New Media Communication
Broward College
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