Abigail Lee
Oklahoma City
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Account Executive
Fortinet
04.2024 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Senior Account Manager
Dell Technologies
10.2017 - 04.2024
- Identify potential upsell and cross-sell opportunities within existing accounts to maximize revenue growth and customer satisfaction
- Identify new business opportunities and develop strategies to increase sales and revenue in the State & Local Government, Healthcare, Higher Education, and K-12 institutes in Oklahoma
- Develop and maintain strong relationships with key stakeholders in the State & Local Government, Healthcare, Higher Education, and K-12 institutes in Oklahoma to understand their business needs and challenges
- Manage a portfolio of key accounts and develop strong relationships with key decision-makers
- Collaborate with the product development team to identify and prioritize new features and enhancements that align with customer needs and market trends
- Analyze market trends and competition to identify new opportunities for product development and customization
- Develop and implement strategies to increase customer retention rates and minimize churn within the State & Local Government, Healthcare, Higher Education, and K-12 institutes in Oklahoma.
Customer Service Executive Retention
Cox Communications
10.2011 - 01.2017
- Collaborated with team members to resolve customer concerns
- Develop and implement strategies to increase customer retention rate
- Implement customer loyalty programs to improve customer retention rates
- Analyze customer data to identify trends and develop personalized retention strategies
- Conduct regular analysis of customer retention rates and identify areas for improvement
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
Senior Customer Service Representative and Sales
T-Mobile
10.2008 - 10.2011
- Provide excellent customer service and support
- Achieve sales targets and goals
- Handle customer inquiries and resolve issues
- Maintain product knowledge and stay updated on promotions and offers
- Assist with inventory management and merchandising
- Collaborate with team members to ensure customer satisfaction
- Participate in training and development programs
- Contribute to a positive and productive work environment.
Education
Associates in Applied Science-Majoring in Cybersecurity -
Oklahoma City Community College
05.2026
Skills
- Customer Service
- Customer Retention
- Sales Effectiveness
- Marketing
- Relationship Management
- Product Development
- Commercial Account Management
- Stakeholder Engagement
- Client Relationship Building
- Pipeline Management
Awards
- Releasing Female Potential
- Sales employee of the Quarter
- Account Executive University
Certification
- Computer Systems Support License - [April 2024]
Timeline
Account Executive
Fortinet
04.2024 - Current
Senior Account Manager
Dell Technologies
10.2017 - 04.2024
Customer Service Executive Retention
Cox Communications
10.2011 - 01.2017
Senior Customer Service Representative and Sales
T-Mobile
10.2008 - 10.2011
Associates in Applied Science-Majoring in Cybersecurity -
Oklahoma City Community College