Abigail Lempke
Jacksonville,FL
Summary
Hardworking Bartender/Server with extensive experience in large-scale casual & fine dining establishments. Committed to upholding the highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
9
9
years of professional experience
Work History
Bartender/Server
Prime Steakhouse
101 Point Grove Rd, Southwick, MA 01077
02.2023 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Server/Bartender
Spoleto
1 Bridge St, Northampton, MA 01060
04.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Going above and beyond to make sure customers leave satisfied with their meals and service
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Applebees
441 E Main St, Westfield, MA 01085
12.2018 - 03.2020
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Upheld expected sanitary standards of dining room as well as kitchen
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Stocking front and back of house
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Running dishes and silverware through dish pit
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Banquet Server
The Log Cabin
500 Easthampton Rd, Holyoke, MA 01040
03.2018 - 02.2019
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained flexible work schedule to meet event needs.
- Assisted in setting up event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Shift Manager
McDonalds
182 N Elm St, Westfield, MA 01085
09.2014 - 05.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with calm demeanor, ensuring safety of both customers and employees during critical incidents.
- Scheduled staff to establish adequate coverage during peak business hours.
Education
Associates Degree -
Holyoke Community College
Holyoke, MA04.2024
Diploma -
Westfield Highschool
Westfield, MA05.2016
Skills
- Efficient multitasking
- Strong liquor, beer, and wine knowledge
- Highly reliable, dependable, and dedicated
- Responsible Alcohol Service
- Efficient POS Knowledge
- Menu Memorization & retention
- Drink Preparation Techniques
- Efficient in Fast Paced Setting
- Bubbly, Outgoing Personality
- Outstanding Communication
- Positive Outlook/Mindset
References
- Nicholas Izzo, Prime Steakhouse, General Manager (413) 276-9866
- Hailey Watling, Prime Steakhouse, Bar Manager (413) 310-4377
- Sarah Fontaine, The Log Cabin, Shift Lead/Manager (413) 552-8099
Timeline
Bartender/Server
Prime Steakhouse
02.2023 - 09.2023
Server/Bartender
Spoleto
04.2021 - 03.2023
Server
Applebees
12.2018 - 03.2020
Banquet Server
The Log Cabin
03.2018 - 02.2019
Shift Manager
McDonalds
09.2014 - 05.2018
Associates Degree -
Holyoke Community College
Diploma -
Westfield Highschool