Abigail Lemus
Covington,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Specialist
Divisions Maintenance Group
Cincinnati, OH
05.2021 - Current
- Recommended process improvements that increased efficiency in Accounts Receivable operations.
- Performed daily cash application functions accurately and efficiently.
- Maintained accurate records of all accounts receivable transactions.
- Reconciled discrepancies between customer payments and invoices due.
- Collaborated with sales department to ensure accuracy of billing information provided by customers.
- Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.
- Processed payments, refunds and adjustments to customer accounts.
- Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
- Developed strong working relationships with internal stakeholders such as Sales, Credit and Collections, Treasury, Tax Departments.
- Reviewed and verified accuracy of invoices and account balances.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Monitored unapplied cash balances and identified potential write-offs or bad debt expense accruals.
- Utilized specialized software systems for tracking customer accounts receivables activity.
- Assisted in month-end closing process including preparation of journal entries related to Accounts Receivable activities.
- Verified the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments.
- Created reports on Accounts Receivable performance for management review.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Reconciled customer accounts and resolved discrepancies.
- Assisted with month-end and year-end closing processes.
- Applied cash receipts and performed daily bank deposits.
- Assisted in developing and updating accounts receivable procedures.
- Processed new customer forms to set up accounts in system.
- Provided detailed reports and analyses to management regarding receivables status.
- Maintained detailed records of all accounts receivable transactions.
- Processed credit memos and adjustments according to company policy.
- Checked postings and documents for correctness, accuracy and proper coding.
Customer Service Representative
Greensky
Florence, KY
04.2020 - 05.2021
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Office Manager
Complete Appliance Service
Covington, KY
08.2018 - 12.2019
- Responded promptly to service calls when necessary during transportations operations.
- Scheduled routine service calls with outside contractors when required.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Provided technical assistance when needed during customer service calls or emails.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
Assistant Manager
Dominos Pizza Inc.
Independence, KY
04.2015 - 08.2018
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Arts - Business Administration And Management
Beckfield College
Florence, KY10-2023
Skills
- Cash application
- Accounts reconciliation
- Invoice verification
- Customer billing
- Aging report generation
- Payment processing
- Process improvement
- Data analysis
- Attention to detail
- Bookkeeping
- Payment posting
- Spreadsheets
- Refunds processing
- Documentation
Timeline
Accounts Receivable Specialist
Divisions Maintenance Group
05.2021 - Current
Customer Service Representative
Greensky
04.2020 - 05.2021
Office Manager
Complete Appliance Service
08.2018 - 12.2019
Assistant Manager
Dominos Pizza Inc.
04.2015 - 08.2018
Bachelor of Arts - Business Administration And Management
Beckfield College
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