Abigail Levens
Lubbock,TX
Summary
Dedicated, empathetic, well-organized, and detail-oriented individual offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Caring and compassionate with an understanding of empathy and proactive care. with customer service experience.
Overview
17
17
years of professional experience
Work History
Accounts Receivable Specialist
BlueSprig
Houston, TX
03.2024 - Current
- Verified eligibility, benefits, authorization requirements for services rendered.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Adhered to HIPAA privacy standards when handling confidential patient information.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Investigated discrepancies in medical billing information such as incorrect codes or amounts due.
- Researched claim denials and appeals to determine appropriate resolution.
Patient Authorization & Referral Representative
Covenant Health Systems
Lubbock , TX
05.2023 - 03.2024
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Entered confidential patient information and updated electronic records in database.
- Aided clinical team to support administrative needs for clinical referrals.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our productivity and services.
Scheduling Coordinator
River Crest Hospital
San Angelo, TX
02.2021 - 05.2023
- Managed and facilitated staffing schedules daily for a team of 80 personnel to keep shifts properly staffed.
- Built work schedules and staff assignments, taking workload, patient acuity and staff availability into consideration.
- Communicated schedule changes to appropriate nursing staff in a timely manner, coordinated with other supervisors, combining group efforts to achieve goals.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Sent out reminders of staff shortages seeking assistance in those areas while also informing staff of upcoming scheduled monthly meetings.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Managed day-to-day Inpatient and Outpatient transportation. Making sure inpatient’s were discharged, taken home or to another facility in a timely manner. Confirming the Outpatient patients are being picked up, and dropped off at each destination in a timely manner.
- Assisted with conducting 5-minute and 15-minute unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
- Provided excellent service to patients through personable communication, while keeping medical information private.
- Effectively managed daily charting for each patient.
- Handled various patient-oriented duties, including vital sign monitoring, and patient behavior assessments.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Managed performance of 80-person nursing staff, reviewing task completion, prioritization and report quality.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
- Maintained fully-stocked phlebotomy station.
- Obtained blood samples for medical testing through venipuncture puncture.
Medical Assistant
Shannon Medical Center
San Angelo, TX
11.2019 - 08.2021
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
- Maintained clean and organized work area with adequate supplies and reagents.
- Administered rapid tests such as Flu and Strep to help clinical staff assess conditions, as well as chart patients results.
- Performed routine tests such as urine dip stick, vision and hearing tests.
Phlebotomist
Vitalant
Lubbock, TX
11.2018 - 11.2019
- Labeled blood vials with critical information like time of collection, date, and patient name
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self
- Coordinated workflow based on stat, schedule, or outpatient needs
- Prepared blood-collecting equipment to draw blood and safely store and transport samples
- Used multiple electronic medical software to conduct patient intakes and send correspondence
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs
- Built trust and minimized patient discomfort during phlebotomy procedures
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws
- Maintained HIPAA compliance across all patient data-handling, systems and training
Cashier/Clerk
Noah's Attic
Snyder, TX
03.2017 - 10.2018
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Worked closely with front-end staff to assist customers
- Helped customers find specific products, answering questions and offering advice
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Trained new team members in cash register operation, stock procedures and customer service
Substitute Teacher/In School Suspension
Snyder ISD
Snyder, Texas
08.2012 - 04.2014
- Established and enforced rules for behavior and procedures to maintain order among students.
- Created classroom environment conducive to learning and appropriate to student maturity and interests.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Provided notes and reports on school day activities to primary teacher.
Teller
Prosperity Bank
Snyder, Texas
05.2013 - 08.2013
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
- Opened new checking, savings and lines of credit for customer accounts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Delivered prompt, accurate, and exceptional service to customers in person or over telephone.
Mailroom Clerk
Texas Department of Criminal Justice
Snyder, Texas
04.2008 - 12.2011
- Answered telephones, directed calls and took messages from family members with questions about what the Offender's were or weren't allowed to receive.
- Processed all incoming and outgoing Offender mail, packages, newspapers, and magazines, seeking out any contraband.
- Held the Safety Officer position for the Administration building of the prison, minimizing injuries and hazards in regards to personnel with creation of robust safety programs, policies and procedures.
- Delivered inter-office mail to various departments and individuals within the prison and collected mail to be sent out.
Education
Associate of Science - Medical Assisting
Keiser University
Fort Lauderdale, FL2021
Phlebotomy
South Plains College
2016
Bachelor of Science - Health Care Administration
Ashford University
2012
General Studies
Snyder High School
2004
General Studies - General Studies
Western Texas College
Skills
- Exceptional customer service
- Reliable
- Excellent communication skills
- Friendly
- Energetic
- Organized
- Strong work ethic
Timeline
Accounts Receivable Specialist
BlueSprig
03.2024 - Current
Patient Authorization & Referral Representative
Covenant Health Systems
05.2023 - 03.2024
Scheduling Coordinator
River Crest Hospital
02.2021 - 05.2023
Medical Assistant
Shannon Medical Center
11.2019 - 08.2021
Phlebotomist
Vitalant
11.2018 - 11.2019
Cashier/Clerk
Noah's Attic
03.2017 - 10.2018
Teller
Prosperity Bank
05.2013 - 08.2013
Substitute Teacher/In School Suspension
Snyder ISD
08.2012 - 04.2014
Mailroom Clerk
Texas Department of Criminal Justice
04.2008 - 12.2011
Associate of Science - Medical Assisting
Keiser University
Phlebotomy
South Plains College
Bachelor of Science - Health Care Administration
Ashford University
General Studies
Snyder High School
General Studies - General Studies
Western Texas College
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