Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Lewis-Skinner

Westminster

Summary

Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.

Overview

8
8
years of professional experience

Work History

Universal Banker

Wesbanco Bank
10.2023 - Current
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Streamlined account opening processes for increased efficiency in new customer onboarding.
  • Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Conducted thorough customer assessments to identify opportunities for upselling or targeting specific financial goals.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.

Retail Investment Services Associate / Retirement Client Services

T. Rowe Price Inc.
10.2022 - 06.2023
  • Effectively provide updates on the stock market as requested by client
  • Perform daily trades on the stock market ie, buy, sell or exchange as needed by clients
  • Provide clients with information regarding their IRA's (SEP and SIMPLE), i401k, 403b and all individual, traditional and Roth IRA's that they have.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked well in a team setting, providing support and guidance.

Employee Resource Center Associate (Amazon HR)

Sutherland Global Services
03.2019 - 03.2020
  • Effectively communicates with employees to inform, resolve and negotiate pertinent information
  • Fielded HR questions for new hires including payroll, benefits, time off and scheduling
  • Managed scheduling conflicts for employees
  • Facilitated corrective warnings and termination documents to employees.

Sr. Associate Workforce Analytics (WFM)

Sutherland Global Services
01.2017 - 03.2019
  • Provided various programs in the United States and Canada with real time reporting of agent's attendance
  • Assisted in shrinkage reduction for agents
  • Collaborated with colleagues to provide high levels of satisfaction to internal agents and company clients.
  • Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
  • Established robust reporting systems that provided accurate data for informed decision-making at all levels of management.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Worked varied hours to meet seasonal and business needs.
  • Analyzed customer data to identify trends and anticipate customer needs.

Customer Service Representative (AT&T)

Sutherland Global Services
09.2016 - 01.2017
  • Provided basic billing, troubleshooting and support services to customers
  • Gather and analyze information to discern customers' needs in order to provide correct support including bill payments, sales and promotions and other account issues.

Customer Service Representative

Sutherland Global Service 1800FLOWERS
04.2016 - 05.2016
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Education

Associates Degree in Social Sciences -

DeCarteret College
07.2014

High School Diploma -

Bishop Gibson High School for Girls
07.2012

Skills

  • Microsoft Office Suite
  • Customer Service
  • Multitasking
  • Critical Thinking
  • Self-Motivated
  • Problem Solving
  • Written and Oral Communication
  • Adaptable
  • Wire transfers
  • Deposit processing
  • Cash handling proficiency
  • Payment processing
  • Data entry accuracy
  • Financial product knowledge
  • Transaction processing
  • Fraud detection
  • Financial reporting
  • Check processing
  • Customer needs assessment
  • Attention to detail
  • Time management
  • Problem-solving abilities
  • Money Transfers

Timeline

Universal Banker

Wesbanco Bank
10.2023 - Current

Retail Investment Services Associate / Retirement Client Services

T. Rowe Price Inc.
10.2022 - 06.2023

Employee Resource Center Associate (Amazon HR)

Sutherland Global Services
03.2019 - 03.2020

Sr. Associate Workforce Analytics (WFM)

Sutherland Global Services
01.2017 - 03.2019

Customer Service Representative (AT&T)

Sutherland Global Services
09.2016 - 01.2017

Customer Service Representative

Sutherland Global Service 1800FLOWERS
04.2016 - 05.2016

Associates Degree in Social Sciences -

DeCarteret College

High School Diploma -

Bishop Gibson High School for Girls

Similar Profiles

CREATE PROFILE
Abigail Lewis-Skinner