Abigail LoCascio
Lake Havasu City,AZ
Summary
Board certified Pharmacy Technician excited to bring 21 year background in retail pharmacies to a growing team. Well-versed in all elements of medication dispensing, regulatory compliance and drug inventory control. Highly proficient in building lasting relationships with patients and customers.
Overview
21
21
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
Lake Havasu City, AZ
10.2015 - Current
- Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
- Provided customer service to patients regarding their prescription medications.
- Compounded and dispensed medications according to physician orders.
- Verified patient information, including allergies, drug interactions, and contraindications.
- Resolved billing issues with insurance companies or other third-party payers.
- Ordered prescription refills as requested by physicians or authorized personnel.
- Filled prescriptions accurately under the direction of a pharmacist.
- Organized and maintained pharmacy area in accordance with established standards.
- Provided support for pharmacists during drug distribution activities.
- Managed workflow within the pharmacy department while adhering to all state regulations.
- Ensured compliance with federal and state laws pertaining to controlled substances.
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
- Monitored expiration dates on medications in order to maintain product integrity.
- Participated in continuing education programs designed to enhance job knowledge.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Compiled customer demographic, allergy and medical history background.
- Maintained clean and organized pharmacy shelving and work areas.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Established and updated patient profiles, medications and insurance details.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted patient assessments to determine eligibility for COVID-19 vaccination.
- Prepared and administered vaccines according to established protocols.
- Monitored patients for adverse reactions following vaccinations.
- Maintained accurate records of vaccinations administered.
- Assisted with scheduling appointments for COVID-19 vaccinations.
- Collaborated with public health officials to ensure compliance with state guidelines for administering COVID-19 vaccines.
- Managed inventory of vaccine supplies and ensured they were stored in accordance with recommended standards.
- Ensured proper disposal of used needles, syringes, and other medical waste materials related to vaccination services.
- Maintained a safe environment by adhering to infection control policies and procedures.
- Provided support in data entry tasks related to tracking patient information about vaccinations received.
- Demonstrated excellent customer service skills when interacting with patients seeking information about the availability of vaccines or scheduling appointments.
- Set up, maintained and calibrated medical laboratory equipment.
- Obtained specimens or samples for laboratory work.
- Performed COVID-19 testing on individuals who met the criteria for testing according to CDC guidelines.
- Collected swab samples from patients for laboratory analysis of COVID-19 status.
- Ensured proper handling and disposal of potentially contaminated materials in accordance with health regulations.
- Adhered to all local, state, and federal requirements regarding patient privacy and confidentiality.
- Maintained accurate records of test results and other relevant information in electronic health records system.
- Communicated test results to patients as well as referring physicians or other healthcare providers in a timely manner.
- Monitored inventory levels of supplies needed for testing such as swabs, reagents, gloves, masks, ensuring adequate stock at all times.
- Attended regular meetings with supervisors and managers to discuss progress made towards goals set by the organization.
- Responded quickly and effectively to inquiries from patients regarding their test results or other issues related to COVID-19 care.
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
- Reminded individuals to follow proper social distancing and comply with mask mandates.
- Scheduled COVID-19 testing prior to medical procedures and surgeries.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Offered protective masks and face shields to guests.
- Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Followed laboratory guidelines for handling biological specimens.
- Obtained serum or viral swab samples for analysis.
- Cleaned and calibrated laboratory equipment.
- Supervised or instructed new technicians on laboratory protocols.
Lead Certified Pharmacy Technician
CVS Pharmacy
Lake Havasu City, AZ
06.2011 - 10.2015
- Provided direct supervision and training to pharmacy technicians.
- Maintained accurate records of prescription orders and inventory.
- Assisted in the development and implementation of policies, procedures, and protocols related to medication management.
- Communicated with physicians regarding prescription refills and other inquiries.
- Resolved customer complaints in a timely manner.
- Ensured compliance with state and federal regulations governing pharmaceutical services.
- Processed insurance claims for prescriptions filled at the pharmacy.
- Maintained patient profiles, including allergies, current medications.
- Ordered drugs from wholesalers or manufacturers when needed for patient care.
- Received incoming shipments of drugs from wholesalers or manufacturers.
- Utilized automated systems for filling prescriptions accurately and efficiently.
- Conducted physical inventories of controlled substances according to established schedules.
- Trained new personnel on proper techniques for compounding medications.
- Answered phone calls from customers seeking advice about their medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Answered telephones to respond to questions or requests.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Entered prescription information into computer databases.
- Operated cash registers to accept payments from customers.
- Prepared and processed medical insurance claim forms and records.
- Established or maintained medications and other patient profiles.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Certified Pharmacy Technician
CVS Pharmacy
Akron, OH
01.2006 - 06.2015
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
Pharmacy Technician
CVS Pharmacy
Lodi, OH
01.2003 - 01.2005
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Skills
- Proper Labeling Procedures
- Aseptic Techniques
- Maintaining Records
- Pharmaceutical Calculations
- Inventory Supply Monitoring
- Immunization Administration
- Insurance Verification
- Pharmacy Operations
- Troubleshooting Malfunctioning Equipment
- Quality Assurance and Control
- Drug Inventory Control
- Staff Training and Development
- Problem-Solving Skills
- Knowledge of Medical Terms
- Staff Development
- Insurance Billing
- Workflow Optimization
- Team Collaboration
- HIPAA Compliance
- Filling Prescriptions Precisely
- Point of Sale Systems Proficiency
- HIPAA
- Knowledge of Generic Drugs
Timeline
Senior Certified Pharmacy Technician
Walgreens
10.2015 - Current
Lead Certified Pharmacy Technician
CVS Pharmacy
06.2011 - 10.2015
Certified Pharmacy Technician
CVS Pharmacy
01.2006 - 06.2015
Pharmacy Technician
CVS Pharmacy
01.2003 - 01.2005