Abigail Lojkutz
Morris,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
NREMT-B/Firefighter/FTO
Gardner Fire Protection District
Gardner, IL
09.2020 - Current
- Provided patient transport and care using various equipment and adhered to safety protocols.
- Developed and coordinated training to help individuals learn company policies and procedures and job tasks. Revised and established a new training program for the new employees.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Coordinated inventory, stocking, and ordering.
- Demonstrated leadership by making improvements to work processes and helping train others.
- Organized and executed public education events within the community and school systems.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Managed approximately 3-5 emergency calls per 12 hr. shift in addition to the Patient Care Reports.
President & Trap Club Manager
Troy Sportsmen's Club
Minooka, IL
01.2015 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Established innovative policies to improve organizational performance and increase customer satisfaction.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Developed and implemented comprehensive risk management programs to mitigate potential liabilities.
Sales Associate
Michaels Arts And Crafts
Joliet, IL
11.2011 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty through the children craft program.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Restaurant Training Manager
Steak N Shake
Bolingbrook, IL
05.2005 - 01.2009
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness .
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Assisted in development of employee assessments to measure training value.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent line checks.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
Some College (No Degree) - Firefighter 1
Illinois Fire Service Institute
Champaign, ILSome College (No Degree) - Paramedic / Fire Science
Joliet Junior College
Joliet, ILSome College (No Degree) - EMT / Fire Science
College of DuPage
Glen Ellyn, ILSkills
- Medical Response
- Emergency Responser
- Restaurant Operations Management
- Customer Engagement
- Staff Management
- Upselling
- Sales Development
- Strategic Thinker
- Leadership Training
- New Employee Training
Timeline
NREMT-B/Firefighter/FTO
Gardner Fire Protection District
09.2020 - Current
President & Trap Club Manager
Troy Sportsmen's Club
01.2015 - Current
Sales Associate
Michaels Arts And Crafts
11.2011 - 09.2014
Restaurant Training Manager
Steak N Shake
05.2005 - 01.2009
Some College (No Degree) - Firefighter 1
Illinois Fire Service Institute
Some College (No Degree) - Paramedic / Fire Science
Joliet Junior College
Some College (No Degree) - EMT / Fire Science
College of DuPage