Abigail Lott
Pulaski,Mississippi
Summary
Dynamic operations manager with a proven track record at Southern Style Nutrition, excelling in conflict resolution and customer service. Successfully streamlined patient registration processes with Ochsner Medical, enhancing efficiency and reducing wait times. Adept at strategic planning and fostering teamwork, ensuring compliance with HIPAA while maintaining a high standard of quality patient care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager of Operations
Southern Style Nutrition
11.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Enhanced team productivity by providing effective training programs and performance management systems.
Patient Access Representative
Ochsner Medical Center
01.2023 - 09.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Education
Associate Of Applied Arts -
East Central Community College
Decatur, MS05.2020
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Inventory management
- Problem-solving
- Time management
- Conflict resolution
- Employee training
- Task delegation
- Workflow optimization
Certification
I have a phlebotomy certification with the NHA.
Timeline
Manager of Operations
Southern Style Nutrition
11.2023 - Current
Patient Access Representative
Ochsner Medical Center
01.2023 - 09.2023
Associate Of Applied Arts -
East Central Community College
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