Abigail Lozano
Austin
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
8
years of professional experience
Work History
Lead RSA
Avis Budget Group
06.2019 - Current
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted high standards by leading by example
- Computer trouble shoot and system down training Example: P. E.D., wand, IT ticket resolution.
- Managing major events. Example: F1 race event- making sure cars were assigned and ready to go by the time of pickup, handled all the concerns. Number one person of contact. Arranged and organized the vehicle for the drivers in a designated area.
- Float between prefferd, express, and gate to control line managing
- Handle customer service issues for the team overall
- Address behaviors and couching expectations
Receptionist
Maxwell Ford
11.2017 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Sales Associate
Amco Insurance Inc.
10.2015 - 10.2017
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
Education
High School Diploma -
Martin High School
05.2009
Skills
- Production Monitoring
- Task Monitoring
- Process Improvement Initiatives
- Field Support
- Equipment Maintenance
- Complaint Resolution
Timeline
Lead RSA
Avis Budget Group
06.2019 - Current
Receptionist
Maxwell Ford
11.2017 - 04.2019
Sales Associate
Amco Insurance Inc.
10.2015 - 10.2017
High School Diploma -
Martin High School