Abigail Lozano
Summary
Personable and reliable individual with natural ability to build rapport and maintain positive client relationships. Possesses strong communication and problem-solving skills, with good understanding of customer service principles and techniques. Capable of creating meaningful impact by delivering exceptional service and fostering client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Laboratory Assistant
Aya Healthcare- UCSD
09.2020 - 05.2022
- Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Implemented lab procedures to prevent errors and protect staff.
- Processed patient specimens according to priority.
- Obtained samples for testing following standard protocols.
Driver
Lyft
09.2018 - 08.2020
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Planned and adjusted optimal routes based on traffic and weather conditions, reducing distribution time 50%
Phlebotomist
Richard J. Donovan Correctional Facility
05.2016 - 08.2018
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Organized daily work based on collection priority.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Obtained blood specimens by performing venipunctures and finger sticks 30 times per day
Medical Assistant
Advanced Dermatology
10.2013 - 03.2016
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Tested and recorded blood glucose levels.
- Obtained pre- and post-treatment vital signs and weight.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures and care plan instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
Core Team Member/ Petcare
Petsmart
05.2022 - Current
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Provided thorough education on pet care and nutrition, empowering owners to make informed decisions for their pets'' wellbeing.
- Educated customers on proper pet care techniques, leading to healthier pets and happier owners.
- Contributed to high-quality customer service by providing knowledgeable information on pet care.
- Enhanced customer satisfaction by providing knowledgeable advice on pet care and products.
Education
Associate of Science - Veterinary Technician
Carrington College
San Jose04-2025
Associate of Science - Medical Assisting
San Diego Mesa College
San Diego, CA05.2016
Certification - Phlebotomy
San Diego Mesa College
San Diego, CA05.2016
High School Diploma -
Temecula Valley High School
Temecula, CA05.2010
Skills
- Excellent Interpersonal and Written Communication skills
- Able to work collaboratively and independently
- Quick learner, Detail oriented and organized
- Bilingual
- Microsoft Office Skills: Word, Excel, Outlook, and Power point
- Knowledgeable with laboratory computer software
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Improved blood collection process by preparing supplies to match patient load.
Certification
- Certified Phlebotomist Technician
· Degree date: 2017
· Certification # N3H3Y4A3
· Exp 04/09/2027
Timeline
Core Team Member/ Petcare
Petsmart
05.2022 - Current
Laboratory Assistant
Aya Healthcare- UCSD
09.2020 - 05.2022
Driver
Lyft
09.2018 - 08.2020
Phlebotomist
Richard J. Donovan Correctional Facility
05.2016 - 08.2018
Medical Assistant
Advanced Dermatology
10.2013 - 03.2016
Associate of Science - Veterinary Technician
Carrington College
Associate of Science - Medical Assisting
San Diego Mesa College
Certification - Phlebotomy
San Diego Mesa College
High School Diploma -
Temecula Valley High School
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