Abigail Luisor Valdez
Ruskin,FL
Summary
At APAP, I enhanced branch operations and customer satisfaction by implementing best practices and identifying fraudulent transactions, safeguarding the bank's assets. My bilingual proficiency and exceptional customer service skills facilitated effective communication and sales of banking products, demonstrating a strong work ethic and time management abilities.
Overview
2
2
years of professional experience
Work History
Bank Cashier
APAP (Asociación Popular De Ahorros Y Préstamos)
Santo Domingo, DR
07.2018 - 08.2020
- Streamlined branch operations by effectively collaborating with team members to identify areas for improvement and implement best practices.
- Increased overall efficiency by expertly identifying fraudulent transactions, mitigating potential losses for the bank.
- Served as an effective liaison between customers and relevant departments within the bank to expedite resolution of complex issues or inquiries.
- Collected valuable customer feedback through surveys.
- Supported branch sales initiatives by actively promoting banking products and services to clients when appropriate.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
Economic And Administrative Sciences - Economics Mention Financial Management (Cum Laude)
UCSD (Universidad Católica Santo Domingo)
Dominican Republic 06.2019
Skills
- Listening and comprehension
- Cash handling expertise
- Fraud detection skills
- Data entry efficiency
- Professionalism and etiquette
- Strong work ethic
- Excellent time management skills
- Exceptional customer service
- Friendly
- Positive
- Banking product sales
- Sales expertise
- Bilingual in language
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Full Professional
Timeline
Bank Cashier
APAP (Asociación Popular De Ahorros Y Préstamos)
07.2018 - 08.2020
Economic And Administrative Sciences - Economics Mention Financial Management (Cum Laude)
UCSD (Universidad Católica Santo Domingo)