At APAP, I enhanced branch operations and customer satisfaction by implementing best practices and identifying fraudulent transactions, safeguarding the bank's assets. My bilingual proficiency and exceptional customer service skills facilitated effective communication and sales of banking products, demonstrating a strong work ethic and time management abilities.
Overview
2
2
years of professional experience
Work History
Bank Cashier
APAP (Asociación Popular De Ahorros Y Préstamos)
Santo Domingo, DR
07.2018 - 08.2020
Streamlined branch operations by effectively collaborating with team members to identify areas for improvement and implement best practices.
Increased overall efficiency by expertly identifying fraudulent transactions, mitigating potential losses for the bank.
Served as an effective liaison between customers and relevant departments within the bank to expedite resolution of complex issues or inquiries.
Collected valuable customer feedback through surveys.
Supported branch sales initiatives by actively promoting banking products and services to clients when appropriate.
Identified sales opportunities and referred customers to branch partners in financial services.
Education
Economic And Administrative Sciences - Economics Mention Financial Management (Cum Laude)
UCSD (Universidad Católica Santo Domingo)
Dominican Republic
06.2019
Skills
Listening and comprehension
Cash handling expertise
Fraud detection skills
Data entry efficiency
Professionalism and etiquette
Strong work ethic
Excellent time management skills
Exceptional customer service
Friendly
Positive
Banking product sales
Sales expertise
Bilingual in language
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Full Professional
Timeline
Bank Cashier
APAP (Asociación Popular De Ahorros Y Préstamos)
07.2018 - 08.2020
Economic And Administrative Sciences - Economics Mention Financial Management (Cum Laude)