Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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Abigail Maliers

Abigail Maliers

North Palm Beach,USA

Summary

Successful lead server enthusiastic and personable about contributing to the team’s development and success. Support team members in meeting customers’ needs and representing the restaurant’s brand in all customer interactions. Proven ability to establish and maintain excellent communication and relationships with clients. Equipped with a diverse and promising skill-set conducive to creating positive team relationships resulting in optimal customer service. Passionate about the food service industry and eager to bring my years of experience and growth to another flourishing establishment.

Overview

7
7
years of professional experience

Work History

Fine Dining Server

Echo at The Breakers
10.2024 - Current
  • Addressed guests inquires, dietary restrictions, and allergy concerns with professionalism and attentiveness
  • Ensured cleanliness, table settings, and service presentation exceeded the resorts hospitality standard
  • Implemented upselling techniques, resulting in increased average check values per table.
  • Maintained extensive wine knowledge to provide tailored pairing recommendations for guests.
  • Streamlined table management processes, improving overall efficiency during peak service hours.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.

Fine Dining Server

The Viceroy Snowmass, Colorado
12.2023 - 05.2024
  • Implemented a loyalty program that improved retention
  • Delivered exceptional dining experiences through attentive service and detailed menu knowledge.
  • Collaborated with kitchen staff to ensure timely delivery of high-quality dishes.
  • Trained new servers on fine dining protocols, enhancing team performance and service quality.
  • Implemented upselling techniques, resulting in increased average check values per table.
  • Maintained extensive wine knowledge to provide tailored pairing recommendations for guests.
  • Suggested wine pairings to go with specific menu items.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.

Sales Consultant

Glyde Solar, Dallas, TX
10.2022 - 11.2023
  • Developed customized solar solutions to meet client needs and maximize energy efficiency.
  • Conducted in-depth market analysis to identify sales opportunities and trends within the solar industry.
  • Collaborated with marketing teams to create targeted campaigns enhancing brand visibility and lead generation.
  • Trained and mentored junior sales staff, fostering a culture of continuous learning and improvement.
  • Established strong relationships with clients, ensuring high satisfaction rates and repeat business opportunities.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Pool Server

The Modern, Honolulu, HI
03.2021 - 11.2022
  • Managed up to 30 tables with high-quality service
  • Handled guest concerns professionally
  • Maintained outlet standards and POS system
  • Ensured cleanliness and safety compliance

Server

Kona Brewing Company, Honolulu, HI
05.2018 - 02.2021
  • Provided exceptional customer service in fast-paced dining environment.
  • Trained new staff on menu items and restaurant procedures.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

Bachelor of Communications -

University of Hawaii Manoa
Honolulu, HI
01.2020

Skills

  • Detail-oriented
  • Exceptional customer service
  • POS system operations
  • Tableside etiquette
  • Menu memorization
  • Safe food handling
  • Luxury experience management
  • Upselling skills

LANGUAGE

English

Timeline

Fine Dining Server

Echo at The Breakers
10.2024 - Current

Fine Dining Server

The Viceroy Snowmass, Colorado
12.2023 - 05.2024

Sales Consultant

Glyde Solar, Dallas, TX
10.2022 - 11.2023

Pool Server

The Modern, Honolulu, HI
03.2021 - 11.2022

Server

Kona Brewing Company, Honolulu, HI
05.2018 - 02.2021

Bachelor of Communications -

University of Hawaii Manoa

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