Abigail Mains
Goldendale,WA
Summary
Proven Office Manager/Veterinary Assistant with a track record of enhancing client relations and improving patient care at Goldendale Veterinary Clinic. Excelled in multi-tasking and clear communication, significantly boosting efficiency. Skilled in data entry and inventory control, adept at transforming challenges into solutions.
Overview
4
4
years of professional experience
Work History
Office Manager/Veterinary Assistant
Goldendale Veterinary Clinic
06.2021 - 04.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Assisted doctors in surgical procedures, prepped animals, collected blood samples
- Ran in-house tests or prepared samples for reference laboratory
- Conducted maintenance on in-house laboratory equipment
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Improved client relations through effective communication and education on pet health needs.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Patient Access Representative
Klickitat Valley Health
01.2021 - 06.2021
- Greeted and assisted patients with check-in procedures.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Crew Member
McDonald's Restaurant
01.2020 - 08.2020
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Goldendale High School
Goldendale, WA06.2018
Skills
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Inventory Control
Timeline
Office Manager/Veterinary Assistant
Goldendale Veterinary Clinic
06.2021 - 04.2024
Patient Access Representative
Klickitat Valley Health
01.2021 - 06.2021
Crew Member
McDonald's Restaurant
01.2020 - 08.2020
High School Diploma -
Goldendale High School
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