Abigail Malone
Johnstown
Summary
Dedicated Patient Care Technician and Patient Service Representative with a proven track record at Ohio Health Medical Center and Quantum Health. Excelled in vital signs monitoring and patient advocacy, enhancing patient satisfaction and care efficiency. Skilled in CPR and active listening, adept at fostering trust and streamlining healthcare delivery. Achieved a significant improvement in patient experience through compassionate care and technical proficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2025
2025
years of professional experience
Work History
Patient Care Technician
Ohio Health Medical Center
- Utilized vital signs monitoring equipment to measure and record patients' blood pressure, temperature, and heart rate.
- Administered point-of-care testing devices to perform blood glucose checks and other diagnostic tests.
- Demonstrated effective communication skills to coordinate with healthcare team and provide compassionate patient support.
- Operated electronic health record systems to efficiently document patient information and manage care plans.
- Prepared and maintained patient rooms by ensuring cleanliness, orderliness, and availability of necessary supplies.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Patient Service Representative
Quantum Health
02.2024 - Current
- Operated scheduling software to coordinate patient appointments, optimizing daily workflow and minimizing wait times.
- Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
- Assisted patients with registration processes, verifying personal information and insurance details.
- Applied billing and coding software to process insurance claims, reducing errors and expediting payment.
- Handled patient inquiries regarding services and billing, providing clear and accurate information.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Education
Nursing
Mount Carmel College of Nursing
Columbus, OH05.2023
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Team collaboration
- Active listening
- Compassionate care
- Patient advocacy
- Time management
- Attention to detail
- Medical terminology knowledge
Timeline
Patient Service Representative
Quantum Health
02.2024 - Current
Patient Care Technician
Ohio Health Medical Center
Nursing
Mount Carmel College of Nursing
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