Abigail Maloy
St. George,UT
Summary
I am seeking to grow from more experiences, no matter the task or environment. I believe in the growth of oneself by absorbing all the wisdom and teachings that are offered at any given moment. I am a hardworking individual that prioritizes and completes given tasks, and I am also looking for a beneficial job to enhance my opportunities that can be found within a respectful space.
Overview
6
6
years of professional experience
Work History
Member Support Agent and Education Floater
Zion HealthShare
Saint George, UT
03.2024 - Current
- Cross-Team Expertise: Quickly mastered job material and procedures, earning a floater role within both the 'Member Support' and 'Member Support Education' teams just months into employment
- Recognition for Reliability: Awarded 'Most Reliable' by team members for consistent punctuality, excellent communication regarding scheduling, and zero unscheduled absences
- Exceptional Customer Service: Dedicated to assisting members by resolving issues, de-escalating tense situations, and ensuring every individual feels heard and understood
- Problem Solving and Initiative: Proactively identify and address challenges, researching and gathering detailed information to develop effective solutions
- Technical Proficiency: Developed advanced familiarity with internal databases, demonstrating the ability to quickly learn and adapt to new computer platforms as needed
- Commitment to Excellence: Consistently uphold the mission of the organization by providing compassionate and thorough support to members and fellow employees
Shift Lead
Walgreens
Saint George, UT
03.2023 - 03.2024
- Leadership and Advancement: Promoted to Shift Lead within a few months of employment and recommended for Assistant Manager upon one-year anniversary due to exceptional performance and leadership skills
- Project Management: Successfully managed and completed one of the largest cosmetic department projects in the store, working independently and often staying late or arriving early to ensure completion
- Pharmacy Support: Gained hands-on experience with pharmacy operations, including medication counting, while supporting licensed pharmacists during busy periods
- Customer Service Excellence: Regularly extended shifts to assist customers during high-demand periods, ensuring their needs were met with professionalism and care
- Photo Center Expertise: Mastered the photo area, handling high-volume holiday printing services (Christmas and New Year's) efficiently during chaotic periods
- Team Leadership: Supervised staff during shifts, ensuring store operations ran smoothly and providing guidance on tasks and priorities
Product maker and Sales associate
Heidi Maloy Hand Made
Payson, UT
06.2019 - 12.2022
Wildlife Technician ll (Seasonal position)
Division of Natural Resources (DNR)
Ephraim, UT
05.2022 - 08.2022
- Field Research Expertise: Collected and analyzed plant data by accurately identifying native flora across diverse regions of Utah
- Equipment Management: Ensured proper setup, maintenance, and care of field gear, supporting efficient and accurate data collection
- Physical Endurance and Adaptability: Completed strenuous hikes and climbs across rough terrain, working 60+ hours per week in demanding and unpredictable conditions
- Team Collaboration: Worked effectively as part of a 5+ member crew, coordinating tasks during long travel days, overnight trips, and extended camping stays
- Problem Solving: Adapted to challenging and changing conditions in the field, ensuring successful completion of projects under tight timelines
- Commitment to Conservation: Contributed to essential ecological and wildlife data collection, aiding in the preservation and management of Utah's natural resources
Counter Worker
Daylight Doughnuts
St. George, UT
01.2022 - 04.2022
- Independent and Self-Motivated: Managed daily tasks autonomously, ensuring smooth operations and a consistently high standard of service
- Customer Engagement: Effectively interacted with a diverse customer base, building positive relationships and fostering a welcoming environment
- Operational Flexibility: Successfully handled both opening and closing responsibilities, ensuring the shop was prepared for customers at all times
- Time Management: Demonstrated exceptional organizational skills by excelling in a demanding full-time school and work schedule
Line Worker
Payson Fruit Growers
Payson, UT
07.2021 - 08.2021
- High Productivity Under Pressure: Worked 60+ hours per week on a graveyard shift over three and a half weeks, consistently meeting shift goals
- Adaptability: Rotated across various workstations while maintaining designated areas with precision and efficiency for extended periods
- Stamina and Dedication: Completed long shifts on foot with unwavering focus, ensuring tasks were completed to high standards
- Reliability and Accountability: Maintained perfect attendance, demonstrating a strong commitment to the team and company goals
Counter Worker/Opener and Closer
Rocky Mountain Chocolate Factory
St. George, UT
09.2020 - 12.2020
Counter Worker
Arctic Circle
Spanish Fork, UT
05.2020 - 08.2020
Education
Bachelor's Degree - Biology with a Natural Science Emphasis
Utah Tech University
St. George, UT05.2023
Associate's Degree - Science
Utah Valley University
Orem, UT05.2020
High School Diploma -
Utah County Academy of Sciences
Orem, UT05.2020
Skills
- Grit
- Problem Solving
- Critical Thinking
- Leadership
- Data entry
- Relationship building
- Empathy and patience
- Creativity
- Aspirations for Learning
- CRM software
References
- Douglas Schiffman, Professor at Utah Valley University and faculty member of Utah County Academy of Sciences, schiffdo@uvu.edu; doug.schiffman@ucas-edu.net
- Del Smith, Professor at Utah Tech University, del.smith@utahtech.edu
Volunteer Experience
- UCAS, Orem, UT, Student Aid Reader, 10/01/18, 11/01/18
- Del Smith and The City of Santa Clara, St. George, UT, Gardening and City Upkeep, 09/01/21, 05/01/22
Affiliations
- Tennis Doubles and Singles Player
- Short Distance Runner
- Creative Arts in Physical Media and Digital
- Botanical Enthusiast
- Graduated with High Honors
- Book Club Member
Timeline
Member Support Agent and Education Floater
Zion HealthShare
03.2024 - Current
Shift Lead
Walgreens
03.2023 - 03.2024
Wildlife Technician ll (Seasonal position)
Division of Natural Resources (DNR)
05.2022 - 08.2022
Counter Worker
Daylight Doughnuts
01.2022 - 04.2022
Line Worker
Payson Fruit Growers
07.2021 - 08.2021
Counter Worker/Opener and Closer
Rocky Mountain Chocolate Factory
09.2020 - 12.2020
Counter Worker
Arctic Circle
05.2020 - 08.2020
Product maker and Sales associate
Heidi Maloy Hand Made
06.2019 - 12.2022
Bachelor's Degree - Biology with a Natural Science Emphasis
Utah Tech University
Associate's Degree - Science
Utah Valley University
High School Diploma -
Utah County Academy of Sciences
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