Abigail Martin

Quality Planning and Problem Solving Activities

• Achieved $20k realized Continuous Improvement Savings YTD through the redesign and restructuring of In-Process-Inspection Forms.
• Lead internal and external quality audits for the QMS business unit.
• Plan, schedule, and coordinate quality functions including priority needs, customer rework, and nonconformance reports.
• Conduct failure mode and effect analysis (FMEA) and lead root cause investigations, developing corrective action plans.
• Lead internal and external quality audits for the QMS business unit.
• Facilitate kaizen problem-solving sessions and promote continuous improvement projects and culture.
• Lead cross-functional teams to improve workflow and manufacturing processes.
• Support Quality Manager and Engineering team in customer and supplier communications.
• Accountable for metrics such as cost of poor quality and scrap totals.
• Lead trainings and workshops to ensure SOP compliance and share best practices.
• Maintain expertise in AS9100D Standards.
• Coordinate movement of discrepant materials with supply chain and manufacturing.
• Contribute to drafting, reviewing, and editing work instructions for compliance.

Document Control Responsibilities:

• Maintain directory of physical and digital locations for controlled documents.
• Update controlled documents after Engineering Change Order (ECO) approval.
• Archive obsolete documents and ensure no unauthorized access.
• Review and route incomplete or incorrect records for corrections.
• Scan and retain completed records and report on record keeping trends.
• Periodically audit records for accuracy.
• Create In-Process Inspection worksheets based on engineering specifications.
• Assist in creating or adapting work instructions with engineering input.
• Track controlled documents through approval processes.
• Coordinate certification activities and assemble documentation packages.
• Assist in obtaining and retaining certifying documents from external providers.
• Maintain audit readiness and support external audits.
• Assist in metric tracking and reporting for the quality department.

Police Services Specialist & Dispatcher Responsibilities:

• Well versed in the RMS system and SPOTS network
• Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
• Trained new team members, sharing best practices and ensuring consistent service standards across the department.
• Created and implemented a new Sex Offender Registration Program, enhancing privacy, streamlining registration, and reducing departmental liability.
• Streamlined service processes for increased efficiency and improved customer experiences.
• Assisted in the development of customized solutions for clients based on their unique needs and requirements.
• Connected clients with police and community resources, employing de-escalation tactics and strong interpersonal skills.
• Communicate professionally with individuals of diverse backgrounds, maintaining compassion and composure.
• Conduct complex and thorough interviews with victims and others involved in police matters and composed accurate and detailed incident reports.
• Demonstrate comprehensive knowledge of investigation principles and police record management procedures.
• Perform duties accurately and swiftly under time-sensitive conditions.
• Maintain integrity and demonstrated creativity in task performance.
• Perform critical tasks such as crisis management, report writing, evidence processing, and dispatching.
• Assist the public and police officers with inquiries, requests, and complaints with a professional and courteous demeanor.
• Provided expert guidance in troubleshooting complex issues, leveraging extensive industry knowledge to resolve problems quickly and efficiently.
• Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.

• Planned, executed, and served as a key speaker at a successful fundraising event for the nonprofit.
• Created and designed an exceptional website for the foundation, featuring a user-friendly interface with detailed project information.
• Administered the organization's Facebook and Instagram platforms, enhancing engagement and outreach.
• Managed correspondence among project personnel and engaged with donors to foster relationships and support.
• Planned and executed business development projects, overseeing contractors and managing ongoing renovations to support organizational growth.

Marketing Administrator and Sales Coordinator Responsibilities:

• Managed logistics for company events and meetings, including coordinating facilities, catering services, and entertainment
• Produced and distributed company newsletters via Constant Contact to inform clientele about company operations and promotions.
• Assisted in the creation, procurement, and distribution of promotional items and annual gifts to support marketing efforts.
• Maintained, distributed, and published inventory lists for dealers and customers to streamline sales processes.
• Identified transportation bid opportunities, acquired bid specifications, and conducted analysis to support future sales initiatives.

Marketing Team Lead:

• Led team meetings and orchestrated social media campaigns, resulting in a 200% increase in engagement on Facebook and Instagram.
• Fostered employee engagement and coordinated daily interactions on social media platforms.
• Analyzed social media metrics to optimize promotional strategies and maintain customer connections.

Cafe Manager

• Oversaw daily operations, supervised and trained staff in customer service expectations and operational procedures to achieve operational goals.
• Managed inventory, shipments, and ensured compliance with NH Food Safety Standards, maintaining a perfect inspection record.
• Organized and executed special events for up to 500 guests, ensuring seamless food service and schedule management.
• Maintained high standards of quality and customer service in fast-paced environments.