Abigail Martin
Sacramento,CA
Summary
Hardworking and licensed cosmetologist with a passion for delivering exceptional service. Proven track record of attracting new customers and building loyalty through excellent customer satisfaction. Expertise in maintaining clean, well-stocked, and sanitized stations. Skilled in hair washing, cutting, and coloring to ensure client confidence and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Acting Mangement
Old Navy
Sacramento, CA
05.2023 - Current
- Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among clients.
- Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates'' increase in delivered projects.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Optimized store displays and appearance via strategic merchandising.
Assistant Manager of Customer Operations
Old Navy
Eureka, Ca
06.2022 - 05.2023
- Responsible for overseeing day-to-day operations, making sure team's motivation and performance is on track
- Analyze daily, weekly, monthly, and yearly reports to see areas of opportunity to grow
- Deliver excellent customer service, including diffusing escalated customer situations with variety of solutions
- Hire, onboard, and develop people, creating high performance and engagement environment
- Community leader- organize events with local non-profits
- Organize weekly scheduling for team planning operational tasks such as: markdowns, moves, signage, truck, etc.
Route Sales Representative
Frito-Lay
Mckinlyville, Ca
06.2021 - 06.2022
- Time efficient- scheduled deliveries
- Self driven to complete daily tasks
- Responsible for servicing multiple accounts by merchandising products on shelves, building displays, and marketing
- Achieve goals and quotas through direct sales with customers
- Covering representatives routes, communicating with route owner and distinct manager to make sure route is run with appropriate needs
- Preform weekly inventory and keep neat and organized inventory.
Management - Merchandising Specialist
Old Navy
Eureka, Ca
01.2020 - 06.2021
- Increase sales performance by evaluating financial data for opportunities in growth
- Ensure customer satisfaction, delivering excellent customer service, and ensuring the team is following suit
- Oversee inventory management tasks, including cash handling and safe management
- Executes product placement and coordinates new floor sets to company standards and deadlines
- Help manage and train a 15-20 person team of sale associates
- Oversee store moves, markdown, and sign changes.
Beauty Specialists
Target
Eureka and Folsom, Ca
07.2017 - 11.2019
- Stock, replenish, and organize inventory efficiently
- Assisted team members at the FOS on registers and guest service dealing with purchases, returns, and customer concerns
- Unload truck, push product to the floor
- Set new displays
- Training new employees
- Create store and personal sale goals
- Motivate team.
Receptionists
Murieta Hair Salon
Rancho Murieta, CA
06.2016 - 06.2017
- Book new appointment
- Answering phone calls
- Greet customers, providing beverages
- Informing stylists their client is here
- Keeping to Schedule
- Cleaning floors, sinks, and restrooms
- Making sales on product to guests
Assistant Accountant
ADT Security Systems Unlimited
08.2014 - 05.2015
- Managed monthly invoices
- Set up new accounts
- Created invoices for company spending
- Completed payroll
- Answered phone calls
- Kept organized files for accounts
- Experienced with quickbooks.
Education
Certificate -
Paul Mitchell The School Sacramento
Sacramento, CA06.2024
A full year abroad in Germany as a youth ambassador
Scholarship By U.S. State Department Funded Congress-Bundestag Youth Exchange Program.
06.2016
Mathematical Education/ Computer Programming
Humboldt State University
Arcata01.2022
Folsom Lake College
05.2019
College of the Redwoods
12.2018
Skills
- California Licensed Cosmetologist
- Sales Experience
- Appointment Coordination
- Trend expert
- Staff Management
- Business Management
- Social Media Promotion
- Computer Skills
- Self Motivated
- Conversational in German
Accomplishments
- Paul Mitchell the School Sacramento Student of the Month April 2024
- Employee of the Month Old Navy June 2024
- Youth Ambassador CBYX 2016
Certification
Cosmetology License- June 2024
Timeline
Acting Mangement
Old Navy
05.2023 - Current
Assistant Manager of Customer Operations
Old Navy
06.2022 - 05.2023
Route Sales Representative
Frito-Lay
06.2021 - 06.2022
Management - Merchandising Specialist
Old Navy
01.2020 - 06.2021
Beauty Specialists
Target
07.2017 - 11.2019
Receptionists
Murieta Hair Salon
06.2016 - 06.2017
Assistant Accountant
ADT Security Systems Unlimited
08.2014 - 05.2015
Certificate -
Paul Mitchell The School Sacramento
A full year abroad in Germany as a youth ambassador
Scholarship By U.S. State Department Funded Congress-Bundestag Youth Exchange Program.
Mathematical Education/ Computer Programming
Humboldt State University
Folsom Lake College
College of the Redwoods