Abigail Martinez
Dallas,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand as well as dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
8
8
years of professional experience
Work History
Branch Manager
World Finance
Mesquite , TX
02.2023 - Current
- Identified opportunities for process improvement initiatives within the branch.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Developed strategies to increase customer satisfaction and loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
Financial Services Representative
World Finance Corporation
Greenville, SC
10.2019 - Current
- Assisted with completion of documentation such as paperwork, answered questions and delivered key information.
- Utilized assistive software, reporting tools and illustrations to educate clients on financial services and planning.
- Discussed financial needs and goals to present investment options aligned with clients' financial status.
- Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
- Received and posted payments to loan accounts.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
Cashier Specialist
Grocery Services North
Dallas, TX
10.2016 - 02.2018
- Processed payments promptly for customers to exceed productivity standards.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Inventory once a week.
- Answer phone calls and assist customers with their needs.
- Process customers payments by WIC card or EBT card.
Education
High School Diploma -
Sunset High School
Dallas, TXSkills
- Client Relationship Building
- Administrative Support
- Analytical Thinking
- Payments Processing
- Data Collection and Processing
- Problem-Solving
- Cash Handling
- Financial Services
- Certificates of Deposit
- Customer Relationship Building
- Sales Goals
- Punctual and Dependable
- Reliable
- Multi - Tasker
Timeline
Branch Manager
World Finance
02.2023 - Current
Financial Services Representative
World Finance Corporation
10.2019 - Current
Cashier Specialist
Grocery Services North
10.2016 - 02.2018
High School Diploma -
Sunset High School