Abigail Martinez
Chicago,IL
Summary
Proven Assistant Office Manager at Alsco, adept in office administration and customer service, excelled in streamlining operations, enhancing data accuracy by 30%, and fostering team efficiency. Mastered conflict resolution and staff training, ensuring seamless administrative workflows.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Office Manager
Alsco
06.2019 - Current
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Ensured timely execution of administrative duties such as report generation, invoice processing, and record-keeping through diligent task management and prioritization.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Route Accounting / Accounts Payables/Receptionist
Alsco
12.2013 - 03.2018
- Increased customer satisfaction with timely and accurate order deliveries through diligent route planning.
- Reduced manual data entry errors by implementing automated systems for tracking orders, invoices, and payments.
- Managed inventory levels to prevent stock shortages and overages, maintaining optimal product availability.
- Assisted in the reduction of route discrepancies by conducting thorough audits and reconciliations.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
- Maintained up-to-date records of accounts payable and receivable, ensuring all financial transactions were accurately recorded.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Education
Thomas Kelly High School
Chicago, IL05.2001
Skills
- Customer Service
- Office Administration
- Staff Training
- Account Reconciliation
- Document Preparation
- Scheduling and calendar management
- Data retrieval systems
- Documentation and control
- Office Equipment Maintenance
- Supply Replenishment
Accomplishments
Completed the Office Manager Training program
Certification
Mujeres Latina En Accion Domestic Violence Counselor,
Sexual Assault Counselor
Languages
Spanish
Timeline
Assistant Office Manager
Alsco
06.2019 - Current
Route Accounting / Accounts Payables/Receptionist
Alsco
12.2013 - 03.2018
Thomas Kelly High School