Abigail Martinez
Phoenix,AZ
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at JARS through strategic workflow improvements and effective staff development. Skilled in operational efficiency and motivational techniques, adept at fostering a culture of accountability and excellence. Achieved significant reductions in customer escalations by implementing customer-focused solutions. My job experiences have made me an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Team Leader Manager
JARS
05.2021 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
Caregiver
Blue Thumb Services
04.2016 - 10.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Server
JW Marriott
04.2016 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Food Runner
La Hacienda
08.2015 - 04.2017
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
- Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
Education
High School Diploma -
SweetWater Community High
4215 E Andora Dr, Phoenix, AZ 8503211.2015
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Employee Scheduling
- Staff Development
- Performance Coaching
- Operational Excellence
- Team Leadership
- Customer Service
- Team Development
- Hiring and Training
Languages
Spanish
Native or Bilingual
Timeline
Team Leader Manager
JARS
05.2021 - Current
Caregiver
Blue Thumb Services
04.2016 - 10.2021
Server
JW Marriott
04.2016 - 08.2019
Food Runner
La Hacienda
08.2015 - 04.2017
High School Diploma -
SweetWater Community High
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