Abigail Mazzarella
Morristown
Summary
Results-driven team member with a solid background in customer service and safety protocol adherence. Known for effective time management and adaptability, ensuring high performance during busy periods and emergencies.
Overview
8
8
years of professional experience
Work History
Sanitation Team Member
Whole Foods Market
09.2025 - Current
- Maintains cleanliness of store floor, parking lot area, and restrooms.
- Assists all teams with cleaning projects/emergencies.
- Manages times effectively to complete all items on daily checklist.
Flight Attendant
Spirit Airlines Inc.
09.2021 - 11.2025
- Delivered exceptional customer service to enhance passenger experience and satisfaction.
- Ensured compliance with safety regulations by conducting pre-flight safety checks and emergency procedure reviews.
- Trained new flight attendants on company policies, safety protocols, and customer service standards to maintain high performance levels.
- Resolved passenger inquiries and concerns effectively to promote a positive travel environment and brand loyalty.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Collaborated with crew members to coordinate in-flight services, ensuring timely delivery of meals and refreshments.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Restaurant Team Member
Honeygrow
02.2019 - 09.2021
- Delivered exceptional customer service by accurately taking and processing orders.
- Prepared food items according to standardized recipes, ensuring quality and consistency.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Collaborated with team members to optimize workflow during peak hours.
- Utilized POS system to receive and process food and beverage orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Obtained ServSafe certification.
Ticket Booth Supervisor
Entertainment Cruises
03.2018 - 07.2020
- Assisted in training new hires, ensuring they were well-equipped to provide excellent customer service at the booth.
- Enhanced team performance by providing clear instructions, guidance, and timely feedback to staff members.
- Improved customer satisfaction by efficiently managing the booth and addressing guest concerns promptly.
- Resolved conflicts among staff members diplomatically, fostering a positive work atmosphere conducive to high performance.
- Handled cash transactions accurately, maintaining proper documentation for accounting purposes.
Education
Associate of Arts -
Hudson County Community College
Jersey City, NJ12-2014
Skills
- Team Management
- Time Management
- Familiar with MS Office
- Effective Communication
- Customer complaint resolution
- Heavy lifting
- Safety monitoring/protocol adherence
Timeline
Sanitation Team Member
Whole Foods Market
09.2025 - Current
Flight Attendant
Spirit Airlines Inc.
09.2021 - 11.2025
Restaurant Team Member
Honeygrow
02.2019 - 09.2021
Ticket Booth Supervisor
Entertainment Cruises
03.2018 - 07.2020
Associate of Arts -
Hudson County Community College