Summary
Overview
Work History
Education
Skills
Timeline
Waitress

ABIGAIL MCCOY

Mobile,AL

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

9
9
years of professional experience

Work History

Waitress

Country Club Of Mobile
06.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

RECEPTIONIST

Control And Instruments
03.2020 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Answered phone promptly and directed incoming calls
  • Resolved customer problems and complaints
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
  • Responded to inquiries from callers seeking information
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
  • Corresponded with clients through email, telephone, or postal mail
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
  • Managed multiple tasks and met time-sensitive deadlines

STANDARDIZED PATIENT COORDINATOR

University Of South Alabama Medical Center
05.2016 - 01.2020
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
  • Scheduled, coordinated and confirmed appointments and meetings
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times
  • Managed and motivated employees to be productive and engaged in work
  • Accomplished multiple tasks within established timeframes
  • Maintained professional, organized, and safe environment for employees and patrons
  • Maximized performance by monitoring daily activities and mentoring team members

Education

High School Diploma - undefined

St. Luke’s
Mobile, Alabama
05.2016

Skills

  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Customer and client relations
  • Scheduling
  • Scheduling appointments
  • Data inputting
  • Office Administration
  • File Management
  • Schedule Management
  • Multi-line telephone operation
  • Document Management
  • Professional Demeanor
  • Tech-Savvy
  • Technical Support
  • Staff Management

Timeline

Waitress

Country Club Of Mobile
06.2024 - Current

RECEPTIONIST

Control And Instruments
03.2020 - 04.2024

STANDARDIZED PATIENT COORDINATOR

University Of South Alabama Medical Center
05.2016 - 01.2020

High School Diploma - undefined

St. Luke’s

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ABIGAIL MCCOY