Abigail McDermott
Eugene,OR
Summary
Proven leader and adept multitasker, I leveraged organizational skills at Head Well Integrative Psychiatry to enhance patient satisfaction significantly. Specializing in patient-focused care and efficient billing processes, I fostered strong relationships, achieving notable improvements in operational efficiency and customer service excellence. Diligent with solid background in patient care support and building patient relationships. Successfully managed patient information and assisted in efficient service delivery. Demonstrated excellent communication and problem-solving skills in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Patient Care Representative
Head Well Integrative Psychiatry
10.2024 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Owner
Picture Perfect Cleaning Services LLC
10.2021 - 10.2024
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Lead Medical Receptionist
Arise Counseling LLC
01.2023 - 09.2024
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Managed high call volume efficiently, directing callers to appropriate departments or personnel as needed.
- Maintained clear communication lines between patients, providers, and insurance companies to address any billing discrepancies or concerns.
- Answered phone calls and messages, scheduling appointments, and handling patient inquiries.
Business Development Representative
Capitol Auto Group
01.2018 - 03.2022
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Engaged with customers to build business relationships.
Education
High School Diploma -
Home Schooled
Skills
- Organizational skills
- Billing processes
- Multitasking
- Patient-focused care
- Relationship building
- Care planning
- Goal setting
- Sales
Timeline
Patient Care Representative
Head Well Integrative Psychiatry
10.2024 - Current
Lead Medical Receptionist
Arise Counseling LLC
01.2023 - 09.2024
Owner
Picture Perfect Cleaning Services LLC
10.2021 - 10.2024
Business Development Representative
Capitol Auto Group
01.2018 - 03.2022
High School Diploma -
Home Schooled
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