Abigail McIntosh
Fort Myers
Summary
Accomplished childcare professional with expertise in early childhood development and care management. Proven ability to enhance social development and safety through effective planning and positive reinforcement. Recognized for strong interpersonal skills and analytical thinking. CPR and FIRST AID certified and proficient in Microsoft Office and scheduling management. Proficient in calling clients and scheduling visits, updating Care Plans and assisting caregivers on training.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Daycare Provider/ Director
Miss Kellie’s Childcare
- Assisted in creating a safe and nurturing environment for children.
- Implemented daily activities that promote learning and development.
- Monitored children's behavior, ensuring safety and positive interactions.
- Supported meal preparation and maintained cleanliness of play areas.
- Engaged children in educational games to foster cognitive skills.
- Communicated effectively with parents regarding children's progress and needs.
- Collaborated with team members to enhance daycare operations and routines.
- Adapted quickly to changing situations while maintaining a calm demeanor.
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
- Offered top-notch care to Number+ children at once, ranging in age from Number to Number.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Provided individualized attention to each child, recognizing their unique needs and adapting care accordingly.
- Supported families during transitions such as toilet training or starting school by providing guidance on strategies for success at home.
- Contributed to maintaining accurate records of attendance, immunizations, allergies, special needs information for each child under care.
- Conducted regular assessments of child development, identifying areas for improvement or additional support as needed.
- Liaised with parents and guardians to discuss child progress.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Documented children's growth and development.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Sales Associate
7 Eleven Gas Station
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of store displays to promote product visibility.
- Stocked shelves promptly, verifying inventory levels to prevent shortages.
- Collaborated with team members to meet daily operational goals and improve service delivery.
- Implemented effective merchandising strategies that increased customer engagement with products.
- Trained new associates on store policies and procedures to ensure compliance and safety standards.
- Monitored inventory rotation practices to minimize waste and optimize product freshness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Home Health Aide
Senior Helpers Fort Myers
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed personalized care plans to meet individual client needs.
- Maintained accurate records of client progress and health status.
- Monitored vital signs and reported any significant changes to healthcare professionals.
- Provided companionship and emotional support, enhancing clients' quality of life.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Scheduler
Senior Helpers Fort Myers
03.2025 - Current
- Developed and maintained scheduling templates to streamline operations.
- Implemented process improvements that reduced scheduling errors and increased accuracy.
- Trained new team members on scheduling software and best practices.
- Led initiatives to improve scheduling tools, resulting in enhanced user experience.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Developed and maintained Excel spreadsheets to track project timelines and deliverables.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
Quality Care Coordinator
Senior Helpers Fort Myers
03.2025 - Current
- Coordinated care plans among multidisciplinary teams to ensure comprehensive support for clients.
- Developed and maintained strong relationships with clients and families to enhance communication and trust.
- Assessed client needs through regular evaluations, adapting services to improve quality of care.
- Managed scheduling and coordination of in-home caregiver services to optimize resource allocation.
- Implemented best practices for documentation and record-keeping, ensuring compliance with regulations.
- Trained new staff on company protocols and care procedures to enhance service delivery efficiency.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Monitored patient progress through regular check-ins, adjusting care plans to meet evolving needs.
Education
High School Diploma -
North Nicholas High School
Cape Coral, FL2021
Skills
- Health and safety
- Infant care
- Care planning
- Activities planning
- Social development
- Early childhood development
- Housekeeping
- Personal hygiene assistance
- Positive reinforcement
- Childcare
- Meal preparation
- Safety
- CPR training
- Housekeeping abilities
- Care management
- Microsoft office
- Emotional support
- Team building
- Task prioritization
- Stress tolerance
- Self motivation
- Team leader
- Interpersonal skills
- Analytical thinking
- First aid training
- CPR certified
- Planning and leading activities
- Professionalism
Certification
Home Health Aide (HHA)
CPR AND FIRST AID
Timeline
Scheduler
Senior Helpers Fort Myers
03.2025 - Current
Quality Care Coordinator
Senior Helpers Fort Myers
03.2025 - Current
Daycare Provider/ Director
Miss Kellie’s Childcare
Sales Associate
7 Eleven Gas Station
Home Health Aide
Senior Helpers Fort Myers
High School Diploma -
North Nicholas High School