Abigail Mclaughlin
Hopkins,MN
Summary
A reliable, trustworthy and conscientious employee who can multi-task, handle pressure, and work as part of a team. Looking for a position with a successful and dynamic organization to utilize required skills and experience to benefit the company's overall success. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Server/Bartender
Placemaker Hospitality
09.2021 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Supervisor
Tiny Diner
02.2022 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped store management meet standards of service and quality in daily operations.
Sales Representative
US Bank
01.2018 - 01.2021
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Assistant Administrator
Rocco Altobelli
01.2016 - 01.2018
- Supervised team members toward goals of efficiency and customer satisfaction Managed the salon including making sure the salon was professional, clean, and a positive environment Answer and manage incoming and outgoing calls while recording accurate messages
- Assisted in scheduling Supervised the entire salon if the administrator was not in the salon Took in inventory and kept track of what needed to be ordered Answered phone calls and greeted customers with a friendly and upbeat attitude Maintained visually appealing and effective displays for the entire store Offered exceptional customer service to differentiate and promote the company brand
Office Manager, Marketing Manager, Floral Designer
BEL FIORE
10.2015 - 09.2017
- Create a wide range of creative and unique floral designs for weddings and events
- Develop conceptual ideas for new crafts and designs independently
- Work directly with business owner's on managing and communicating internal operations, inventory, and office supplies
- Develop and implement marketing techniques and campaigns with the goal of growing the business
- Maintain the business's calendar and organize events
- Organize and attend meetings, including compiling all documents and reports ahead of time
- Manage all social media outlets and the business web page.
Sales Associate
BABY GRAND
06.2015 - 11.2015
- Answered customer questions and addressed problems in person and via phone
- Opened and closed the store, which include counting cash drawers and making bank deposits
- Kept current on market and product trends to effectively answer customer questions
- Stocked shelves and placed merchandise out on the floor for customers.
Hostess
THE UNION ROOFTOP
06.2014 - 08.2014
- Answered phones promptly and recorded and confirmed reservations
- Facilitated prompt and accurate seating and service of all guests
- Delivered exceptional, friendly and fast service
- Appropriately suggested additional items to customers to increase restaurant sales.
Sales Associate
KOHL'S
09.2013 - 12.2013
- Helped customers select products that best fit any personal needs
- Educated customers on product and service offerings.
Hostess
WILD BILLS SPORTS SALOON
01.2012 - 01.2013
- Welcomed and acknowledge all guests in a friendly, service-oriented manner
- Guided guests through the dining rooms and provided needed assistance
- Cleaned, sanitized and organized food speed racks, food bins, and dry storage racks.
Administrative Assistant
LEE F. MURPHY INSURANCE
06.2011 - 08.2011
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Created and maintained spreadsheets using Excel functions and calculations to develop reports and lists.
Education
Business
North Dakota State University
Fargo, NDBusiness
Century College
Saint Paul, MNSkills
- Accomplished Supervisor
- Daily Office Management
- Microsoft Office
- Social Media Marketing
- Floral Design and Event Planning
- Email and Direct Mail Marketing
- Efficient Problem Solver
- Strong Customer Service
- Dedicated and Reliable Team Player
- Sales and Marketing
Timeline
Supervisor
Tiny Diner
02.2022 - 03.2023
Server/Bartender
Placemaker Hospitality
09.2021 - 10.2023
Sales Representative
US Bank
01.2018 - 01.2021
Assistant Administrator
Rocco Altobelli
01.2016 - 01.2018
Office Manager, Marketing Manager, Floral Designer
BEL FIORE
10.2015 - 09.2017
Sales Associate
BABY GRAND
06.2015 - 11.2015
Hostess
THE UNION ROOFTOP
06.2014 - 08.2014
Sales Associate
KOHL'S
09.2013 - 12.2013
Hostess
WILD BILLS SPORTS SALOON
01.2012 - 01.2013
Administrative Assistant
LEE F. MURPHY INSURANCE
06.2011 - 08.2011
Business
North Dakota State University
Business
Century College