Abigail McMahan
Westmont,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
AM Pastry
Pella Signature
Burr Ridge, IL
12.2023 - 03.2024
- Greeted customers and provided excellent customer service.
- Operated the cash register to process payments for bakery items.
- Provided excellent customer service to foster satisfaction and loyalty.
- Stayed on top of changes in bakery menu to provide customers with optimal service.
Pastry Cook II
The Ritz-Carlton Chicago
Chicago, IL
08.2022 - 11.2023
- Operated kitchen equipment and industrial ovens in alignment with safety requirements
- Participated in ongoing training to enhance job skills and knowledge
- Completed baked goods with decorative touches and personalized messages.
- Maintained records of the amounts and types of goods used in preparation of menu items.
- Monitored inventory levels to ensure adequate supplies were available at all times.
Baker and Production
Rosen’s Bagels
Austin, TX
01.2022 - 08.2022
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cake Decorator
Blue Goose Market
St. Charles, IL
01.2019 - 08.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Handled phone calls regarding inquiries, canceled orders, and ordering conflicts
- Answered customer inquiries and provided accurate information regarding products and services.
Bakery Associate
Blue Goose Market
St. Charles, IL
10.2018 - 01.2019
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associate of Applied Science Baking and Pastry Arts -
Auguste Escoffier School of Culinary Arts
11.2022
Skills
- Inventory Maintenance
- Verbal and Written Communication
- Problem Anticipation and Resolution
- Attention to Detail
- Health and Safety Compliance
- Product knowledge
- Online ordering familiarity
- Accurate money handling
- Customer service background
Certification
ServSafe Manager Certification
Timeline
AM Pastry
Pella Signature
12.2023 - 03.2024
Pastry Cook II
The Ritz-Carlton Chicago
08.2022 - 11.2023
Baker and Production
Rosen’s Bagels
01.2022 - 08.2022
Cake Decorator
Blue Goose Market
01.2019 - 08.2021
Bakery Associate
Blue Goose Market
10.2018 - 01.2019
Associate of Applied Science Baking and Pastry Arts -
Auguste Escoffier School of Culinary Arts