Summary
Overview
Work History
Education
Skills
Timeline
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Abigail McMaugh

Winchester,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Co-Owner/Operator

Crystal Prism World
Trabuco Canyon, CA
10.2014 - 01.2020
  • Fielded calls, website concerns and feedback from customers and resolved accordingly
  • Managed all social media, direct mail and marketing
  • Developed community reputation through commitment to customer satisfaction and strong client relationships
  • Recruited, hired and trained personnel
  • Created and implemented aggressive action plan to address cost control
  • Packaged and shipped products to customer

Manager of Risk Management

Yard House Restaurant Corporate
Irvine, CA
02.2004 - 02.2013
  • Offered friendly and efficient service to customers and employees, handled challenging situations with ease
  • Analyzed and investigated customers and employees comments/concerns and complied data to show trends and monitored situations
  • Maintained communication with medical providers, legal counsel, insurance representatives, employees and injured customers
  • Designed programs, policies, and procedures that were implemented to reduce liability and preventing loss
  • Managed workers compensation claims for 8,000 restaurant employees and 44 Yard House locations
  • Administered health benefits, workers compensation insurance, general liability insurance, auto and property claims
  • Traveled to all Yard House locations to ensure safety compliance

Administrative Assistant

Yard House Restaurant Corporate
Irvine, CA
09.2002 - 02.2004
  • Budgeted and maintained donations while assisting marketing in organizing company and volunteer events
  • Managed mail and both incoming and outgoing calls, email, courier and faxes
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Organized and coordinated conferences and monthly meetings
  • Executed record filing system to improve document organization and management
  • Distributed companywide announcements

Education

Associate of Arts - Psychology

Golden West College
Huntington Beach, CA
06.2001

Skills

  • Issue and complaint resolution
  • Efficient and detail-oriented
  • Understanding customer needs
  • Call documentation
  • Calm and professional under pressure
  • Building customer trust and loyalty

Timeline

Co-Owner/Operator

Crystal Prism World
10.2014 - 01.2020

Manager of Risk Management

Yard House Restaurant Corporate
02.2004 - 02.2013

Administrative Assistant

Yard House Restaurant Corporate
09.2002 - 02.2004

Associate of Arts - Psychology

Golden West College

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Abigail McMaugh