Abigail M Crowder
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Joseph A Porter & Associates
10.2021 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Card Benefit Specialist
Asurion Services Llc
12.2015 - 08.2016
- Conferred with customers by phone to address account issues.
- Gathered crucial information from customer to be sent to Client.
- Processed Documents to be filed through claims department.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
Customer Service Clerk
Tru Green Corp.
05.2010 - 11.2012
- Conferred with customers by telephone and in person to provide information about products or services.
- Kept records of customer interactions or transactions.
- Prepared product, service and production reports by collecting and analyzing customer information.
- Leveraged strong communication skills to clearly articulate product features, benefits, and pricing options to clients during calls or emails.
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
- Improved customer retention rates by building rapport and establishing long-term relationships with clients.
Cosmetologist
Fairfield Beauty Shop Llc
12.2000 - 04.2009
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
Education
High School Diploma - General High School Curriculum
Hagerstown Jr/Sr High
Hagerstown, INCosmetology License - Cosmetology
Morton Memorial Beauty School
Knightstown, INSkills
- Proficient with computers
- Excellent telephone skills
- Manages a high-volume work load easily
- Speedy learner
- Customer Oriented
- Customer service
- Data entry
- Strong problem solver
- Recordkeeping
- Scheduling
- Office administration
- Administrative support
Accomplishments
Presidents Volunteer Award 2009-2012
Military Spouse Volunteer Award 2008-2012
Honorable Mention by Base Commander for Volunteer Services
Timeline
Administrative Assistant
Joseph A Porter & Associates
10.2021 - 01.2024
Card Benefit Specialist
Asurion Services Llc
12.2015 - 08.2016
Customer Service Clerk
Tru Green Corp.
05.2010 - 11.2012
Cosmetologist
Fairfield Beauty Shop Llc
12.2000 - 04.2009
High School Diploma - General High School Curriculum
Hagerstown Jr/Sr High
Cosmetology License - Cosmetology
Morton Memorial Beauty School
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