Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Abigail Meeks

Abigail Meeks

Fort Lauderdale

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Adaptive Prosthetics and Orthotics
04.2024 - 06.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Customer Service Representative

Raymour & Flanigan
08.2022 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Implemented and developed customer service training processes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Managed timely and effective replacement of damaged or missing products.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Front Desk Clerk

Avon Old Farms Hotel
02.2021 - 04.2023
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Collected room deposits, fees, and payments.
  • Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.

Tickey Agent

Greyhound: Bus Station
02.2020 - 08.2021
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Assisted with development and implementation of new ticketing policies for enhanced service delivery.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
  • Monitored ticket sales and provided detailed reports to management.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
  • Processed cash and credit card transactions securely and promptly for customer payments.
  • Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.

Education

High School Diploma -

Hartford Public High School
Hartford, CT
07-2017

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Time management
  • Filing
  • Clerical support
  • Critical thinking
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping
  • Verbal communication
  • Mail handling

Accomplishments

My dream was to live in Florida because I am from the caribbean on a beautiful island called Jamaica. I am happy to say I moved to the sunshine state and I am looking forward to working with this company.

Languages

English
Full Professional

Timeline

Administrative Assistant

Adaptive Prosthetics and Orthotics
04.2024 - 06.2025

Customer Service Representative

Raymour & Flanigan
08.2022 - 10.2024

Front Desk Clerk

Avon Old Farms Hotel
02.2021 - 04.2023

Tickey Agent

Greyhound: Bus Station
02.2020 - 08.2021

High School Diploma -

Hartford Public High School

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