Hi, I’m
Abigail Meyer
Charleston,SC
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
19
years of professional experience
Work History
Five Loaves Cafe
Lead Server
05.2005 - 12.2022
Job overview
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Caroline's Market & Catering
Office Assistant
03.2021 - 12.2022
Job overview
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
College of CharlestonCharleston, SC
Bachelor of Arts from Business Management
Skills
- Strong Interpersonal Skills
- Guest Relations Management
- Safe Food Handling
- Special Dietary Requirements
- Positive and Friendly Attitude
- Resourceful and Reliable
- High-Volume Dining
- Conflict and Complaint Resolution
Timeline
Office Assistant
Caroline's Market & Catering
03.2021 - 12.2022
Lead Server
Five Loaves Cafe
05.2005 - 12.2022
College of Charleston
Bachelor of Arts from Business Management
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