Abigail Mihretab

(Started as receptionist and was promoted up)

• Gathered critical information from potential clients and determined if they'll benefit from the office's assistance.
• Assembled new client files and collected all necessary paperwork to file.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Completed electronic filings and initiated billing statements.
• Organized, scanned, and inputted data from the mail coming to the office into our clients accounts on our database daily.
• Answered any questions clients may have on the status of their application.
• Managed supply inventory for office equipment.
• Managed accounts and client records of clients, observing confidentiality and extreme discretion.

• Welcomed guests in a warm and friendly manner and ascertained their dining needs.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Answered customer questions about hours, seating and menu information.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Monitored restaurant activity to determine seating and dining flow.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Informed servers of newly seated parties for speedy service.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Used cash registers and credit card machines to cash out customers.

• Took orders, prepared meals and collected payments.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked front counter, drive-thru and other areas.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Assisted other team members to achieve goals.
• Prepared products following restaurant, health, and safety standards and procedures.
• Became familiar with products to answer questions and make suggestions.
• Brewed coffee and tea and changed out drink station syrups.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

• Greeted customers, helped locate merchandise and suggested suitable options.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.

• Promoted customer service and loyalty by providing swift and friendly customer service.
• Processed credit card, EBT, and gift certificate payments with electronic computer system.
• Used POS system to enter orders, process payments and issue receipts.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.

Some college credits, no degree.