Abigail Milcarek
Philadelphia,PA
Summary
Motivated and enthusiastic service worker with exceptional social skills, communication abilities and over 10 years experience in various customer service positions. Currently a massage therapist looking to supplement career with an engaging and team oriented job. Passionate about people, whether performing massage or creating delicious treats for others to enjoy.
Overview
5
5
years of professional experience
Work History
Licensed Massage Therapist
Hand And Stone Massage And Spa
04.2023 - Current
- Effectively managed time to attend to 10-15 clients weekly, assuring all appointments ran smoothly without compromising the quality of service provided to clients.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client retention by establishing rapport through active listening and empathetic communication.
Shift Manager
Starbucks
10.2021 - 10.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills.
- Improved overall team performance by effectively delegating tasks.
- Prioritized team work and leading by example through hard work ethic and a positive attitude.
- Managed cash in two registers simultaneously and accurately counted and documented multiple daily deposits.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Barista
Crescent Moon Coffee and Tea
10.2019 - 06.2021
- Maintained a clean and organized workspace complying with health and safety standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, coffee brewers, grinders and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, even during peak hours.
Education
License in Massage Therapy -
Philadelphia School of Massage And Bodywork
Philadelphia04.2023
Bachelor of Arts - Communication Studies
Rowan University
Glassboro, NJ05.2020
Skills
- Milk steaming
- Espresso Preparation
- Health and safety compliance
- Coffee expertise
- Barista mentoring
- Customer Service
- Cash Handling
- Staff Motivation
- Opening and closing procedures
- Relationship Building
Accomplishments
- Successfully thru hiked the 2,197 miles of the Appalachian Trail in 6 months (March 2024-September 2024).
- Actively volunteers for Appalachian Trail Conservancy building and maintaining hiking trails.
Timeline
Licensed Massage Therapist
Hand And Stone Massage And Spa
04.2023 - Current
Shift Manager
Starbucks
10.2021 - 10.2022
Barista
Crescent Moon Coffee and Tea
10.2019 - 06.2021
License in Massage Therapy -
Philadelphia School of Massage And Bodywork
Bachelor of Arts - Communication Studies
Rowan University
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