Abigail Miranda
Colton,CA
Summary
Successful Counter Manager ready for a new position where talents can be properly utilized. Dedicated to achieving all sales results with a passion for products. Results-driven, personable, and developing effective concepts to promote business.
Overview
8
8
years of professional experience
Work History
Counter Manager
Macy’s Inc.
San Bernardino, CA
05.2023 - Current
- Analyzed business performance metrics, including sales growth of 5% and customer satisfaction scores, to plan events that exceeded counter goals.
- Led a team of 7 to enhance customer experience while achieving sales and loyalty program objectives, resulting in increased customer retention.
- Coached team on daily sales targets, credit initiatives, and loyalty programs, leading to an increase in sales by 5% over 12 months.
- Educated team on products and encouraged sampling to boost engagement, contributing to a 3% rise in customer interactions.
- Provided regular feedback on performance metrics to drive improvement, ensuring visual standards of case lines attracted customers to new product offerings.
Specialty Associate for Style and Beauty
Target
San Bernardino, California
08.2019 - 06.2023
- Trained new hires in Style and Beauty departments to ensure service consistency.
- Maintained visually appealing merchandise displays to enhance product visibility.
- Educated guests on current promotions and credit card offers to drive sales growth.
- Helped implement promotional displays to drive customer engagement and sales.
- Collaborated with colleagues to enhance customer service and store experience.
- Plan and execute daily and weekly workloads in the Beauty and Style department.
- Stocked and organized inventory with precision to optimize operational efficiency.
Designer Stylist
Ulta Salon and Cosmetics
Apple Valley, California
08.2018 - 10.2019
- Consistently sought trend and product knowledge to serve as a beauty expert.
- Educated clients on skin and hair care procedures and products.
- Aided in problem-solving through direct customer interaction to meet needs.
- Built and maintained strong client relationships to drive future business opportunities.
- Scheduled appointments to optimize client engagement and service delivery.
- Provided follow-up calls to enhance customer satisfaction and retention.
Education
Bachelor of Science - Entrepreneurship Concentration
California State University, San Bernardino
San Bernardino, CA06-2016
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
Timeline
Counter Manager
Macy’s Inc.
05.2023 - Current
Specialty Associate for Style and Beauty
Target
08.2019 - 06.2023
Designer Stylist
Ulta Salon and Cosmetics
08.2018 - 10.2019
Bachelor of Science - Entrepreneurship Concentration
California State University, San Bernardino