Abigail Mitchell
Crafton,PA
Summary
Currently a service team member at Michaels Arts and Crafts. Enthusiastic about hard work, details, and helping others succeed. Have been trained in many aspects of management.
Overview
5
5
years of professional experience
Work History
Service Team Member
Michaels Arts And Crafts
09.2022 - Current
- Provide swift and friendly service to guests
- Fulfill tasks such as greeting and assisting customers, order fulfillment, cleaning and organizing the store, leading craft classes, displaying product in a neat and organized fashion, and assisting other associates
Salad Bar Attendant
Eat N Park
01.2022 - 09.2022
- Followed safety protocols in handling of equipment and food.
- Replaced aging items with fresh ingredients.
- Kept bar, guard and floor areas neat, cleaning up spills and wiping down counters.
- Took precautions to avoid cross-contamination between food items.
- Answered guest questions and provided them with additional food/materials
- Work independently and with others
Customer Experience Manager
Michaels Arts and Crafts
03.2018 - 12.2021
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Explained store products
- Assisted customers with all of their craft needs.
- Answered questions on how to use products.
- Taught classes and demonstrated various products.
- Provided and friendly and encouraging atmosphere.
- Streamlined workflows to increase productivity and customer satisfaction.
- Kept a detailed record of sales, customer experience measurements, and other management notes.
Education
Some College (No Degree) -
Community College of Allegheny County
Pittsburgh, PAHigh School Diploma -
South Fayette Twp High School
Mcdonald, PA06.2018
Skills
- Problem Solving
- Customer Service
- Coaching and Mentoring
- Relationship Building
- Verbal and Written Communication
- Decision Making
- Cleaning and Sanitizing
- Detail Oriented
- Creating a positive work environment
Timeline
Service Team Member
Michaels Arts And Crafts
09.2022 - Current
Salad Bar Attendant
Eat N Park
01.2022 - 09.2022
Customer Experience Manager
Michaels Arts and Crafts
03.2018 - 12.2021
Some College (No Degree) -
Community College of Allegheny County
High School Diploma -
South Fayette Twp High School
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