ABIGAIL MITCHUM
Austin,TX
Summary
Dynamic small business owner with extensive experience in customer relations and financial management at H&H Ranch Cattery. Proven track record in enhancing client satisfaction and optimizing operations. Skilled in purchasing and planning, with a strong focus on relationship building and effective communication to drive business success.
Overview
24
24
years of professional experience
Work History
Owner & Manager of a Maine Coon Cattery
H&H Ranch Cattery
01.2022 - Current
- Developed and implemented health protocols for feline care to ensure optimal well-being.
- Managed daily operations, including feeding, grooming, and socialization of cats.
- Established relationships with clients to understand their needs and enhance customer satisfaction.
- Oversee budgeting and financial management to maintain profitability of the cattery.
- Register and transfer kittens in TICA
- Set up vet appointments, take cats & kittens to the vet, & administer medicine if needed
- Assist females in the birth of their litters, weigh kittens daily, and supplement mother cat & kittens if needed
- Place all food & litter orders for cattery
- Pick up food orders for cattery
- Update website, update social media, and manage cattery email
Owner & Manager of Cattle Ranch
H&H Ranch LLC
01.2020 - Current
- Managed daily operations, ensuring optimal care and feeding of livestock.
- Oversee staff training on equipment use and safety protocols to maintain high operational standards.
- Enhanced customer relationships by providing exceptional service during farm tours and events.
- Managed cattle care such as worming, vaccines, banding, and overall health
- Managed cattle for auction transfer and sales
- Placed & picked up all feed, hay, cube & tub orders for cattle
- Dropped off cattle to butcher, placed orders, and picked up meat for resale
- Updated social media, updated website, and managed business email
Hair Stylist
Spa At The Lake
01.2012 - 01.2020
- Delivered personalized haircuts and styling services based on client consultations and preferences.
- Utilized advanced coloring techniques to enhance client satisfaction and achieve desired results.
- Managed appointment scheduling and client communications to optimize workflow efficiency.
- Mentored junior stylists in latest trends, techniques, and customer service excellence.
Hair Stylist
Topaz Salon
01.2008 - 01.2012
- Implemented inventory management practices for salon products, ensuring availability and quality standards.
- Developed strong client relationships through exceptional service and follow-up consultations.
- Collaborated with spa team to create integrated service packages enhancing overall client experience.
- Conducted regular training sessions on new products, tools, and safety protocols for staff development.
Color Specialist & Salon Manager
Toni & Guy Salon
01.2002 - 01.2008
- Designed customized color solutions to enhance client satisfaction and hair health.
- Collaborated with stylists to create cohesive looks that align with current trends.
- Educated clients on color maintenance and product recommendations for optimal results.
- Mentored junior staff on advanced coloring techniques and product application methods.
- Trained assistants & front desk staff
- Opened and closed store
- Prepared payroll and crated staff schedules
- Placed retail, product & color orders for entire salon
- Reported to upper management and held staff meetings
Education
Cosmetology License - Cosmetology
Baldwin Beauty School
Austin, TXSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business management
- Scheduling
- Purchasing and planning
- Inventory management
- Cash flow optimization
- Financial management
- Business marketing
- Product branding
- Contract management
- Sales management
Languages
English
Native or Bilingual
Timeline
Owner & Manager of a Maine Coon Cattery
H&H Ranch Cattery
01.2022 - Current
Owner & Manager of Cattle Ranch
H&H Ranch LLC
01.2020 - Current
Hair Stylist
Spa At The Lake
01.2012 - 01.2020
Hair Stylist
Topaz Salon
01.2008 - 01.2012
Color Specialist & Salon Manager
Toni & Guy Salon
01.2002 - 01.2008
Cosmetology License - Cosmetology
Baldwin Beauty School