Abigail M. Lienhart

General Patient Care to include Vitals, administration of injections, electrocardiograms, suture removal, ear irrigation, medication prior authorization, conflict resolution, communication between physician and patient, triage of phone calls, transmitting prescriptions, working as a team.

s General Office Skills to include answering multi-line phones and voicemail, use of EMR, problem solving, organizing stock, light cleaning, faxing, customer service, scheduling patient appointments

• Executed wound care procedures, including dressing changes and suture removals.
• Operated diagnostic equipment to assist in patient evaluations and procedures.
• Applied aseptic techniques in preparing and handling medical instruments for various procedures.
• Conducted patient intake, including recording medical histories and vital signs.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
• Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.

Leasing Agent for apartment student housing within Michigan State University with multiple tenants as well as family housing.

• Enhanced tenant satisfaction by addressing concerns and providing timely solutions.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Mediated tenant disputes to maintain harmony within community.
• Streamlined leasing processes by implementing organized tracking systems.
• Prepared lease agreements with clear terms to prevent misunderstandings.

Provided medical care to numerous patients in a a multi-faceted and fast paced setting. Working in both Osteopathic Manipulative Medicine and Physical Medicine and Rehabilitation offices concurrently. Prepared examination rooms, obtained vital signs, administering medications, obtained insurance authorizations for procedures and imaging, and customer care support. Front office duties included front line customer contact, scheduling patients, collecting and submitting co-payments, managing inbound and outbound calls, and general clerical activities.

• Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.

• Overseeing of the Internal Medicine Resident Clinic, which included managing of multiple Resident Physicians and their patients
• General Patient Care to include Vitals, administration of injections, electrocardiograms, suture removal, ear irrigation, medication prior authorization, conflict resolution, communication between physician and patient, triage of phone calls, transmitting prescriptions, working as a team
• General Office Skills to include answering multi-line phones and voicemail, use of EMR, problem solving, organizing stock, light cleaning, faxing, customer service, scheduling patient appointments

• Problem solving within the work place and with the public
• Organization of stock, taking inventory, and maintaining positive relationships between the public and the company
• Resolving conflict on a regular basis
• Control flow of money and inventory transactions, answer telephones, train and supervise other employees, as well as general cleaning
• Develop and improve the work flow of the company, customer services, and management of the store